Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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The Best
"Pets Best Insurance is the most user-friendly and informative company we have had the pleasure of being part of for over 7 years. I recommend all of our friends who are looking for pet insurance to look into Pets Best Insurance. Thank you!!"
Insurer: Pets Best
By: Jennifer
Jasmine
"When Jasine was 3 she came down with a chronic immune disorder. PetsBest has been amazing through this. Having them has kept me out of debt. Jasmine has had 3 ER stays with about 5 transfusions and sees a specialist now. I am grateful for PetsBest every day. I am so grateful to see my little girl full of life. She is a little firecracker! The journey to her health would have been so much harder without PetsBest. They are great. Thank you PetsBest! "
CCL repair
Great customer service- great surgeon. So far great experience under the circumstance.
Pets Best Ins is Amazing
My little min pin Lily has had a variety of health issues and takes a few medications. Pets Best Ins has been amazing in processing her claims and refunding me my portion in a timely manner. They provide email updates if there are any delays and notify me if any additional information is needed. They are always friendly, compassionate, and helpful over the phone. Having this insurance has saved Lily's life and provided us the ability to get her the help she needs. Thank you
Pets Best Cares
I've used Pets Best for going on 2 years while my soul pup is going through some serious health concerns and treatment. I've never felt so much peace of mind when it comes time to make tough decisions on your pet's health. Very fortunate to have Pets Best, which has help extend the time I have with my fur baby. I'm truly forever grateful for their help and care along the way. It's never been a battle, only support every step of the way. A sincere thank you to the folks at Pets Best!
Pet's Best truly is the BEST!
I have used Pet's Best for years, but rarely every filed a claim. With Murphy developing cancer, I had concern about receiving payments timely or having some items covered. They have approved everything, and are ALWAYS faster than their estimated time to pay. When I do have questions, the staff on the end of the line is always very compassionate and helpful. I have recommended Pet's Best to all of my friends with furry children over the years!
Insurer: Pets Best
By: Melissa
Ease of filing claims with Pets Best
Pets Best offers excellent pet insurance coverage and service. To file claims through their app is quick, easy and simple. They keep you posted on your claim status and the refunds are done promptly. They offer excellent customer service and support as well.
So glad I purchased PetsBest insurance for my dog.
I rescued my dog as a senior doggie and am so glad I signed up for Pets Best for her vet insurance right after adopting her. I bought the $1,000 deductible with unlimited coverage for all accidental and illness. When submitting claims to Pets Best, I have been proactive about reaching out to my pet's medical care provider to receive a copy myself and to upload my pet's medical documentation (SOAP notes, discharge instructions etc) invoices, proof of payment, etc to the Pets Best portal. Doing all this has allowed me to get my claims processed faster and sooner than the reported expected wait time. It really has taken off the stress of financial cost when it comes to getting my dog the care she needs, especially when she recently got diagnosed with cancer."
Thank you, Healthy Paws!
All of our pets are covered through Healthy Paws, and it has been a literal life saver for my kitten, who was recently diagnosed with a serious, life-threatening illness. The treatment has been very expensive, but thanks to our coverage, we don’t have to worry so much about the cost of the necessary treatments, and can just focus on getting my kitten well again. In addition to the peace of mind, their customer service has been excellent. I have recommended Healthy Paws to friends and family.
Insurer: Healthy Paws
By: Leslie
Great customer service
Claims are processed quickly and fairly, based on level of insurance purchased.. It is easy to post claims online and funds are sent to customer bank account via direct deposit. The company responds to claims and any questions quickly. Customer service is a strength for this company. A+ for customer service.
Insurer: Pets Best
By: Anita