Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Always a pleasant experience
Always a pleasant experience
Insurer: Trupanion
By: Jerry
Always great customer service.
Always great customer service. Harmony was very nice and answered all my questions and more.She was professional and knowledgeable.
Insurer: Trupanion
By: Diane
Always helpful when I call and ask questions.
Always helpful when I call and ask questions. Checks are sent out within reasonable timing. I do think you are too expensive as the animal gets older.
Insurer: Trupanion
By: Lynn
Easy to enroll
Easy to enroll. Friendly, knowledgeable agent on the phone.
Insurer: Trupanion
By: Elaine
Great Pet Insurance
Easy to work with. Very quick turn over on claims
Insurer: Trupanion
By: Myra
Pet Insurance there when you need it!
Insurance worked as planned...something you hope to never have to use is there to make a decision easy for our family.
Insurer: Trupanion
By: Ryan
Kris was very helpful to me.
Kris was very helpful to me. She is very knowledgeable.
Insurer: Trupanion
By: Faith
Not really happy with this decision
My bill wasn't paid. I thought insurance covers everything. I just got this dog, and this is the first time to the vet. My bill wasn't paid. How would you feel?
Insurer: Trupanion
By: Bob
My puppy is new to this policy and we have not used it for any benefits.
My puppy is new to this policy and we have not used it for any benefits. The customer service is excellent. Very professional, explained policy benefits very clearly.
Insurer: Trupanion
By: Marsha