Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very easy to submit claims and…
Very easy to submit claims and communication regarding it very quick. I've used the vet chat for questions and very happy with response.
Insurer: MetLife
By: L A Alberg
With high hope that Teddy would get…
With high hope that Teddy would get well, Embrace process is exemplary and caring. Keep up your professionalism and we will be back again with another pet dog.
Insurer: Embrace
By: Carl Baysa
Filing Claim
Filing my claim was so easy on the app and was approved in just a few days and money deposited in my account. Thank you MetLife you are the best!
Insurer: MetLife
By: customer
Ease of using app
The staff is very knowledgeable and the ease of the process was amazing. I was able to go online download my documents and within a short time I was reimbursed.
Insurer: MetLife
By: customer
Liking Fetch!
Angeline was polite, informative and efficient. So far Fetch is everything I hoped it would be.
Insurer: Fetch
By: KLLi B
Quick turnaround and great customer service
I have never had problems getting my claims reimbursed, usually under two weeks. Recently I used the estimate feature and when I submitted the claim it was paid in under two days! My boy is here today because of pumpkins coverage! I have been able to reach customer service easily anytime I've had any questions and they've been very helpful too!
Insurer: Pumpkin
By: customer
Life (and pocket) saver!
Excellent customer service & quick turnaround times.
Insurer: MetLife
By: customer
Great value, Great service, Great coverage
I have recommended MetLife Pet insurance to all my friends. For years I paid into the program my vet offered which basically covered a few office visits and vaccinations at the annual visit. When I explored MetLife Pet insurance, I discovered that many more things were covered like my prescription preventative med (flea, tick, and heartworm) dental services, office visits, prescription dog food, etc. Such a great value and the turnaround time from invoice submittance to payment is great. I am very thankful for this pet insurance; it takes away the worry of money over the welfare of my dogs. Highly recommend!
Insurer: MetLife
By: Melissa
Reliable pet insurance
Pets best is a highly rated insurance company, and we have had apositive experiences with this company, though it is not cheap, they're thorough, and prompt in communication, and claim payments. We have had to jump through some hoops, in the past, but it seems like things are smoother, now, with our claims. Thanks Pets Best!
Petline/Petsecure
I’ve had pet secure for five months and the first time I used it. They denied all claims and kept taking payments out of my account after I cancelled the policy. Terrible company to deal deal with.