Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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disappointment
I filed a claim on August 23, 2025-to date have heard NOTHING except more information was needed about 3 weeks after original claim submitted and after i had to make an inquiry as to status of claim. Information was sent and i have heard nothing so probably canceling shame
Insurer: Embrace
By: Jackie Shreves
I love the fact that MetLife keeps in…
I love the fact that MetLife keeps in contact with their customers! I love the communication they have established!
Insurer: MetLife
By: customer Dannica Z.
Embrace
I changed from Odie and let me tell you Embrace is the Best!!! I haven’t had any problems with them. Thanks Embrace
Insurer: Embrace
By: Vicky Barker Deem
Clear and Easy Process!
The representative and the chatbot were able to answer all my questions. The team at Pumpkin made the process seamless and easy to understand.
Insurer: Pumpkin
By: Kingsley
Healthy Paws made filing a claim simple and easy…
Healthy Paws made filing a claim simple. I was compensated for expenses according to the contract on a timely basis. Their responses eased our anxiety, knowing that we could address our dogs medical issues without further complications.
Insurer: Healthy Paws
By: Jeff Iverson
EASY PEASY!
This is the easiest, quickest insurance available! It's super affordable and if you have to speak to someone, they're incredibly kind - best investment EVER.
Insurer: Embrace
By: Rev. GypSeaShelle Dawn
Very easy to file claims.
Very easy to file claims. I have been with Embrace since the beginning. Always a pleasure.
Insurer: Embrace
By: Diabro
So happy I got this insurance!
Very efficient and great service!
Insurer: MetLife
By: Ann Braun
I love Embrace
I love Embrace. I always recommend Embrace every time people ask about insurance for their loved ones. They fart animals. I read them at 10 they always are there for me and my claims get settled real quick.
Insurer: Embrace
By: Emily
just bought it and she answered my…
just bought it and she answered my questions
Insurer: Prudent Pet
By: customer