Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Why Pets Best is a great insurance company
Pets Best is a great insurance company to work with. I had one of two pets that I have insured with Pets Best pass away. The agent I spoke to have the policy canceled on the pet I lost was so supportive and understanding. I felt like I was talking to a friend, not a stranger. Keep up the good work. It's what separates you from the rest!
Terminal Illness Made a Little Easier to Handle
We couldn't be happier to have pet insurance through PetsBest. It has enabled us to give the best possible care to our beloved dog as he battles a terminal autoimmune disease in what would otherwise be the prime of his life. We're grateful to not be limited by our finances as we strive to maximize the quality of his final months with us.
Truly a Life Saver
My beloved doodle happily has been living his best life after having a cancerous, golf-ball-sized tumor removed from his mouth two years ago. Additional follow-up treatment to keep cancer from spreading/recurring is only possible because of Pets Best. Without their help, I would not be able to afford his ongoing treatment. Thanks, Pets Best.
They are just taking your money
Do not trust whatever are saying! the claims take a least 30 days. They do their best to not paying your claims. They are not respectful at all when you are calling about your claims even their manager.
Insurer: Pet Assure
By: Sadra
excellent service
My 7 year old lab pit mix dog tore her CCL playing in the snow. Healthy Paws was awesome. So easy to make a claim on the app, responses were quick and reimbursements were sent promptly. I called with a few questions and they were friendly and helpful. My dog's surgery cost $7100 and Healthy Paws paid $5500 (80%), and they paid the vet directly too! Highly recommend.
Insurer: Healthy Paws
By: Kerry
Very satisfied
I have been with Pets Best for several years and I am very happy with them. Whether your pet has a serious illness or allergies they are there for you. It is very easy and quick to file a claim and they process your claims pretty quick.
Insurer: Pets Best
By: Annette
Pets Best Insurance So Helpful
Pets Best has helped me with medical issues when my dog has been in need of both ER visits and regular non emergency visits many times. The claim process has been smooth on most submissions with reimbursements done within 30 days or less. If I have questions and call customer service they are always helpful and understanding. On occasions I have reached out to their vet staff for medical advice and the generous care they give to me is outstanding. The premium costs might seem to pricey but the financial help that comes with those are so well worth it. I can honestly say- without having Pets Best insurance I would have had to refinance my mortgage to pay for my best friend companions medical needs. Thank you Pets Best- you and my dogs veterinarians help me to make her life healthy and safe.
Absolutely not worth it
Denied a $5000 tooth extraction under their Every Tooth Covered policy because a past vet exam listed "scant tartar" as an observation. Fetch considers this to be "indicative of pre-existing periodontal disease". My vet writing a letter that this is an absurd take did not help. On top of that, their customer service is horrible. Their email responses are extremely dismissive if not completely AI generated. On the phone the representatives are friendly and polite but are not at all imbued with the power to solve problems in any meaningful way. Go with Trupanion. I did my research and they were my other option but I made the wrong choice.
Insurer: Fetch Canada
By: Sam
Peace of Mind, Easy Claims
We had a recent scare when our dog became very ill after-hours. Knowing we had insurance with good coverage and a specified deductible eased our minds about taking her into the ER and a subsequent follow-up with our vet. Having a sick pet is stressful enough without worrying about how quickly the costs can add up. I was able to upload our bills via the app and the claims were reviewed and resolved quickly. Everything was covered as expected and the explanations were very clear to understand.
Pet Insurance is a must for Shar Pei's!
We have 3 dogs insured with Pets Best and we truly couldn't do it without them! Having 3 dogs means anything can happen at anytime and knowing that we have Pets Best behind us, brings us so much peace of mind! We have a 4.5 year old Shar Pei who has struggled with ear infections since he was young, but overall hasn't (thankfully) had many other health problems. While we have always been on the watch for what we thought was the most common Shar Pei Fever symptoms, we thought by 4.5 years old, we may have gotten extra lucky to never experience a fever with him. Unfortunately, out of nowhere, we were proved wrong. After an overnight stay in the vet emergency ICU, a very large bill was waiting for us. Pets Best makes submitting claims SO easy. I simply took screenshots of the bill in my email and prescription information from the pharmacy, and filled out the few questions they ask. Within a few days, I had follow up notifications asking for a bit more information and I was able to easily upload the proper documentation, as well as our follow up vet visit bill. In less than 2 weeks, our claim was filed, updated, reviewed, and closed and we had the money back in our bank account. I received email alerts, as well as notifications from the app on my phone, which made the turnaround time even faster. We are forever grateful to have pet insurance, but also for Pets Best specifically because they make the process so quick and easy! I recommend Pets Best insurance to every single person I possibly can!
Insurer: Pets Best
By: Jillian