Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent customer service!
Excellent customer service Rebecca answered my every question at length and made me feel at ease
Insurer: Prudent Pet
By: Cody D
Amanda was amazing
Amanda was amazing! She explained everything clearly and made the process super easy. Excellent service!
Insurer: Fetch Canada
By: Akash
Stress-free, appreciate wellness benefits
Website is always easy to navigate and it has been stress-free to upload a claim. We Appreciate that Embrace has a Wellness category. It prevents little things from turning into big things. Seems that most other insurance companies don’t understand that.
Insurer: Embrace
By: susan s
Fast response on the claim and…
Fast response on the claim and reimbursement went directly into my bank account. I also appreciate the follow up from Healthy Paws post surgery.
Insurer: Healthy Paws
By: James Edmonds
Very informative answered all questions…
Very informative answered all questions thourghly.
Insurer: Fetch
By: Lori Sager
Save yourself trouble and find another insurance company
I’ve been trying to cancel my insurance with Sonnet for the past month, and it’s been an absolute nightmare. They make it unnecessarily difficult to cancel; you can’t do it online, you have to call them. Even worse, you can only cancel once you’ve received your renewal notice, which comes 38 days before renewal. From what I understand, you then only have about 3 days to cancel before the renewal takes effect, which is incredibly unreasonable. I’ve spent countless hours on the phone trying to reach someone, and it’s nearly impossible to get through. Their contact information is also hard to find, but if you’re stuck in the same situation, their number is 1-888-772-3272. Overall, I would not recommend Sonnet Insurance to anyone and will definitely not be doing business with them again.
Insurer: Sonnet
By: Élisabelle Cossette-Plamondon
Easy Process Excellent Company
Insurance agent Rebecca broke down all aspects of insurance and was very informative friendly and efficient
Insurer: Prudent Pet
By: Cody D
Josh was very patient.
Josh was very patient.
Insurer: Fetch Canada
By: Serena Feng
Easy claim submittal
Easy claim submittal. No hassle. Quick reimbursement check. Great service!
Insurer: Spot
By: Jessi Combs
Very Poor Claim Response Time
I have had pet insurance for our lab for 8 years. 3 years ago, due to her age, my existing policy was transferred over to ASPCA, along with a significant rate increase. I have NEVER filed a claim until 2 weeks ago, for an ear infection and her inability to put weight on her front paw. My total bill was $1300+, with a $500 deductible. So far, I have heard nothing from ASPCA and the website indicates that the claim is "in que". I spoke with a customer representative, who told me that he would take care of it, and so far nothing. After further research, I learned that in the state of Florida, pet insurance, is under the jurisdiction of the State Insurance Commissioner. The good news about this, is that companies that deny and delay claims can be forbidden from doing business in Florida. If any of you are in Florida, I have attached information on how to file a claim. To file a complaint with the Florida "Insurance Commissioner" (who heads the Office of Insurance Regulation), you should contact the Florida Division of Consumer Services within the Department of Financial Services (DFS), as this is the correct agency for handling consumer complaints against insurance companies. You can file online, by phone, or by email, providing details like the insurance company name, policy number, claim number, and a clear explanation of your issue. The DFS will then process the complaint and contact your insurer.
Insurer: ASPCA
By: Kimberly