Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Pets Best really are great
I have all three dogs insured with Pets Best. It's been nothing but great service. Everything is so hands off.. I just load the invoice and within a cpl weeks I have the funds deposited into my bank account. My dog had had four surgeries all covered by Pets Best with absolutely no push back.
Peace of Mind
I encourage anyone who has a pet to get health insurance for them. Having Healthy Paws for both of my furbabies, past and present, has been tremendously helpful in critical times. Just with any insurance, you never want to have to use it but when the time comes and it’s needed you will thank yourself for being able to take the best possible care of your pet as possible. The customer service is amazing and being reimbursed is hassle free and quick. There is no other pet insurance I would trust more. I’ve been with Healthy Paws for the past 15 years with no regrets. Also, I love how they check in on your furbabies to see how their progress is when they have been seeing the vet repeatedly. I’m grateful to have found such a wonderful company and group of people.
Insurer: Healthy Paws
By: Michele
Best Purchase for pet
I purchased Healthy Paws based on pamphlets from our Vet at his first exam. I have never had a claim denied ! They have paid promptly and even though the veterinarian fees are not covered nor vaccines, his medications and surgeries were paid promptly with no hassle! Two surgeries were over $5000 each. His meds are all covered which is great at $200 for some . Altogether, I would recommend Healthy Paws. You can pick your deductibles, copay’s according to your budget. They pay promptly and face it, things happen! I don’t know if I would have been able to afford this sweetheart of a dog his surgeries and meds without insurance
Insurer: Healthy Paws
By: Carol
Pets
This pet insurance is pretty good . The app is easy to use and they are very good at keeping you updated on your claim
Financial Support When You Need It
"I had PetsBest Insurance for a couple years before needing to file a claim. When I filed the claim everything was processed and paid quickly. Insurance of any kind is one you have in hopes to not really use it and then when you have to you hope it will pay out like you thought. I would recommend PetsBest to anyone. "
Pet Insurance
I have had Pets Best Insurance for the last 25 years for my dogs. I have always been impressed with the ease, communication with claim and the response time of Pets Best Insurance. As long as I have dogs, I will have Pets Best!!!
Pets Best Gets The Job Done
Insurance is only as good as when you need to use it, and Pets Best has proven to be invaluable. I've had pet insurance from them for 8 years with three different dogs, and they are easy to work with and quick at reimbursement. Furthermore, Whiskerdocs is a great resource which Pets Best provides for free. It's a 24/7 service whereby you can call and get advice and information about your pets, especially when you. They are knowledgeable and they also follow up.
Insurer: Pets Best
By: Allison
Maintenance Visit
This was the first time I have used Pet Insurance and could not be happier. The process was very simple and more was covered than I thought.
Loved Petsbest!
I truly love Petsbest. They are quick, easy to use, and so helpful. Customer service is excellent as well with an issue I had. I recommend Petsbest to everyone I know. Thank you guys!