Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Great Animal Hospital and Staff
Been with them for many years. Great vets and associates. Very caring company
Shoulder Injury
"If you are seeking to getting timely reimbursement ease of filing a claim and overall great service, look no further! Should win a award for service, service, and service. Outstanding!"
My Frenchie with IVDD
This was the second time I have needed to file a claim for my Frenchie, Twinkie who was diagnosed with IVDD. She underwent surgery both times and the claim process was seamless and reimbursement was quick. I am thankful to Pets Best for helping me save my Twinkie.
Parker's - Neutering
PetsBest provided a fast & easy claim service with a quick response and reimbursement!
Experience with Metlife Pet
I have had no issues with Metlife Pet. Claims have been handled in a timely manner with maximum reimbursement. Only thing that hold be included is microchipping since that is highly recommended. We got our malamute at almost 4 months old and he had continuing problems with parasites and required treatments over 3 months. Vet said it might have bn the warm weather where he was born not killing off the worms. Metlife paid all the claims and has continued to provide excellent claim service. I would recommend them over other providers that I've had.
Insurer: MetLife
By: Bobbi
Another claim
This is just another claim for my Golden Retriever who loves to get into trouble. The claim process is easy and fast and the reimbursement is more quick than before. I sent the claim 02-12-25 and got the deposit on my account on 02-24-25, used to take around a month before.
It's always a hit or miss
I really don't trust this insurance company. Every time I submit a claim, you'll never know if they'll cover the costs or come back with something new and denying the reimbursement. They've changed my policy twice and both I've proved that they were wrong. I really don't recommend to anyone and look for a serious insurance instead of Petsplusus.
Insurer: Pets Plus Us
By: Leandro
Pet's Best is a scam
Pet's Best pet insurance is a scam. They covered nothing for my dog's multiple visits to the vet for an ear infection. They called it a "pre existing condition" because she had an ear infection years ago. Do not waste your money with this company.
Insurer: Pets Best
By: Christopher
Claims Review
"I filed an online claim with PetsBest for my dog's eye surgery. He had two cherry eye conditions repaired. I filed about a week after the surgery on a Friday afternoon. Within an hour or so I received email confirmation of my claim. By Sunday I received a detailed explanation of benefits summary explaining how my claim was handled. All of my claim went to either my co-payment or to my deductible. I fully expected that based on the coverage I selected and am paying for. I am completely satisfied with PetsBest in this instance, and I'll go on to say that all my claims over the past two years I've been covered have been handled in the same professional way. I would like to see the PetsBest EOB give me the total amount of my deductible I have reached after each claim, but that is not a dealbreaker given all the positives. Tom Proctor PetsBest Customer since 2022"