Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Recommend Lemonade
Excellent experience in all aspects from sign up to claim submission. Highly recommended!
Insurer: Lemonade
By: Terry
Excellent Response to Case
Vet examined our dog as was vomiting every couple hours, shaking and not drinking any water for over 12 hours. Recommended a couple of tests and examine and hydration and anti nausea meds injections. We have Trupanion Inurance and when checked out we were told immediately what Trupanion covered and the amount was already applied to our bill. We were vey happy we signed up for this coverage for unexpected events that may happen to our dog. Thank you for your quick response Trupanion. Our dog is back to himself.
Insurer: Trupanion Canada
By: Debra
Very pleased with the insurance
I've always had cats but never had insurance before. My last cat got a little expensive towards the end. When I adopted these two I decided to give pet insurance a try. Although they are only four years old, unexpected issues have come up. I'm very happy with the ease of filing a claim and no-hassle response. Thank you MetLife Insurance!
Insurer: MetLife
By: LINDA
Great customer service
Bernard was very helpful and explained the plan very clearly
Insurer: Trupanion
By: Becky
Trupanion customer
Good customer service good plan very helpful with questions needed to be answered
Insurer: Trupanion
By: Lynda
Great experience.
Quick and efficient.
Insurer: Trupanion
By: Annette
Great Service!
The coverage is straightforward & easy to understand. Reasonably priced & the service & assistance I've received from Trupanion associates has been fantastic!
Insurer: Trupanion
By: Nicholas
Amost computer illiterate
Not your problem. I had trouble navigating. The person I talked to walked me through it. Quite simple even for me.
Insurer: Trupanion Canada
By: Paul
Thankful insured pet
Trupanion did a fantastic job working with our vet and moving our claim quickly. I have and will recommend Trupanion to any friends and family who are thinking about getting a pet.
Insurer: Trupanion Canada
By: Sharon
Great Service
Trupanion stands behind their product. Service turn around time is lightning quick
Insurer: Trupanion Canada
By: dale