Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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knee surgery
Our dog had to get knee surgery. We provided Pet's Best with the detailed bill for the surgery and drugs and we were reimbursed in less than a week
Insurer: Pets Best
By: Kim
Its been Good
Clain Process is pretty simple, send in the required documents, and wait for the reimbursement to post in my account. Processing is a little slow, shows 5-10 days, has taken a little longer than that, maybe 15 days +/-. questions answered. I haven't used the online vet, our vet is 24-hour animal hospital. has some good articles and good notifications. Metlife has been a good experience so far.
Easy Claim Process
It was very easy to submit the claim by taking pictures of the paperwork with my phone and sending them through the app. It did take a while to get a response but it may have been due to getting paperwork from the vet. Overall I am happy with the process
Best pet insurance ever!
My beautiful baby, Moneypenny (10) had just visited my vet for a possible neck injury. She was sent home with A LOT of medication. She had a reaction and started vomiting and pooping blood! I took her to the emergency vet and she went to ICU for a few days then discharged. But, immediately it started happening again! Two more days ICU. Nearly $3k total in vet bills. Healthy Paws covered all the agreed procedures and medication. This is her fourth time with a $1000+ vet bill and they have come through with reimbursement within 72 hours of claim submission every time! They even emailed to ask how she’s doing. I’ll gladly keep paying!
Super Fast- Easy to Understand
Super easy claim process. Super fast payment processing. Great claim detail explaination. Highly recommended and very happy so far!!
Pets Best was the way to go
After reviewing all the insurance options for our dog, Duke, I am very pleased with the coverage and service from Pets Best. After a recent knee surgery, we were reimbursed for our expenses in about 2 weeks after the claim submission. The app is easy to use and makes it easy to check on claim status. I work in the (human) insurance industry , and can say this claim was paid quicker than most claims that come through our office.
Insurer: Pets Best
By: Amy
Pets Best Claims - Easy Peasy!
The Pets Best claims process is easy, efficient, and the underwriters process the claims swiftly when provided with the information they need. I recently signed up for auto-deposit, and the funds go right into my checking account. I can't ask for more than that! Everything is Easy Peasy!
Allergies
Potter had severe allergies and had impeccable care at Tampa bay veterinary hospital and great response from Pets Best ... highly recommended
Insurer: Pets Best
Veterinarian: Tampa Bay Veterinary Specialists & Emergency Care Center, A Thrive Pet Healthcare Partner
By: Kim
SASHA'S MOMMY
I'm extremely happy with pets best I've used them for Twin Rivers VCA for Red Bank animal hospital for cataract surgery and appointments for Garden State Veterinary Hospital in Eatontown New Jersey for Sasha's specialist and a lot of tests that had to be run I highly recommend pets best I've never had pet insurance until a year and a half ago and I'm truly 100% satisfied
When you need it it helps
My Experience with Metlife Pet Insurance was as follows: Easy claim submission, document uploads through the app or email and a quick review period. But if you are a first-time claim submitter, I will warn you about the SOAP NOTES HELL LOOP. You can submit everything, but if you don't submit soap notes and previous medical records for your pet's entire life, the claim will be delayed or denied. That part was frustrating, but after all documentation was sent in, my claim was approved and paid fast directly to my bank account.
Insurer: MetLife
By: R