Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A must for responsible pet owners
Pet insurance is a must, and MetLife has been such a great one for me and my pup. Customer service and claims department are always quick and professional. The flexibility to choose your plan terms is incredibly useful and you know you are getting what you pay for.
Insurer: MetLife
By: Chae C.
Amanda Mello was an amazing advisor she…
Amanda Mello was an amazing advisor she answered all my questions
Insurer: Fetch
By: Desirae Romano
She is very nice and very helpful
She is so sweet and helpful and good in communication
Insurer: Sonnet
By: Shahin Toubaei
Received response to my note quickly
Received response to my note quickly. Tone was respectful, knowledgeable and friendly with an offer to call if further explanation needed. I did call as I could not find on the policy what I was looking for and agent walked me through it.
Insurer: Sonnet
By: Theresa Hunt
Excellent Pet Insurance Company
I dealt with Carla Stevens to secure a new policy for my dog on October 6/25. She was terrific and answered all my questions thoroughly.😊😊😊 I am so happy that I found this new company and am sure I will be very pleased.
Insurer: Fetch Canada
By: Jeanette Kam
Great experience!
Great experience! Quick payments via Zelle - couldn't ask for better. The CSR was very clear but I can't say the same for the documentation ;-)
Insurer: MetLife
By: Roger Bencivenga
Easiest company to submit claims to and…
Easiest company to submit claims to and they are very prompt in their response.
Insurer: Embrace
By: Julie Climer
Exceptional service
Exceptional service. Extremely knowledgeable about policy details. Worked to get me the best value for my pets’ needs.
Insurer: Fetch
By: G Singer
Best customer service ever 😊
Best customer service ever 😊
Insurer: Sonnet
By: Danzz
My concerns:
My concerns: —quite expensive —why is back history submitted every time I submit a new claim? Are past files not saved? Pros —turn around time for claims is great! —having the option to submit claim by email versus SPOT website is great!
Insurer: Spot
By: Deborah Hyatt