Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Worst Pet Insurance
Will never recommend Lemonade Pet insurance to anyone. They try the best not to provide reimbursement. Everything becomes a pre-existing condition. They just want insurance money from the customer. No help to them. WORST!
Insurer: Lemonade
By: Nirmala
Outstanding Provider
Healthy Paws has been a wonderful add on for my beloved Redbone Coonhound. Filing claims is easy, communication regarding status of the claim is timely and reimbursements are prompt and well-explained. I am extremely happy with my choice of pet insurance.
Insurer: Healthy Paws
By: FISCHER & FELDMAN
Great to have pet insurance
We are very pleased with the ease of filing claims and receiving reimbursement.
Insurer: MetLife
By: Ellen
Met Life Pet Insurance Claim experience
Our claim was submitted using the very easy On-Line process and was resolved in a prompt manner. We're very glad to have Met Life as our Pet Insurance!
Insurer: MetLife
By: Abbey Rose
getting started was easy
I just filed my first claim. I can't give five stars yet because I don't know how the claim will go. Getting set up with them was easy and the agent on the phone was very helpful. I never had pet insurance before. My last dog got a little expensive, so I hope this helps in the long run.
Insurer: MetLife
By: Dean
Always a pleasant experience
Always a pleasant experience
Insurer: Trupanion
By: Jerry
Always great customer service.
Always great customer service. Harmony was very nice and answered all my questions and more.She was professional and knowledgeable.
Insurer: Trupanion
By: Diane
Always helpful when I call and ask questions.
Always helpful when I call and ask questions. Checks are sent out within reasonable timing. I do think you are too expensive as the animal gets older.
Insurer: Trupanion
By: Lynn