Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I’ve never had a bad experience with…
I’ve never had a bad experience with MetLife pet! When I’ve had to call customer service is always great and I’ve never had problems with claims being denied.
Insurer: MetLife
By: customer
MetLife is hands down the best pet insurance.
I’ve been recommending MetLife to all the fur parents I know. I’ve been with other (very good) pet insurances companies but MetLife trumps them all. My 2 puppies are my entire world -as were my 2 previous dogs- and not only is submitting claims at Met easier (upload documents on their app) they are also faster at reimbursing than my previous insurance companies. Also, their customer service is top notch. I only give my fur babies the best and that’s why I am staying with MetLife in perpetuity.
Insurer: MetLife
By: Janelle K
They make submitting things easy and…
They make submitting things easy and when you ask questions they are very friendly and helpful
Insurer: MetLife
By: customer
We use Fetch for now our dog and 2…
We use Fetch for now our dog and 2 cats. They are great! I do love the ease of using the app on my phone for claims. I’ve never had any issues and love that we have coverage for when it counts. When I enrolled our kitties though….i wasn’t asked how to spell one of their names and I was a bit offended that they didn’t spell it right. But that also was a quick easy fix on the app!! 👏🏼👏🏼👏🏼
Insurer: Fetch Canada
By: Loretta Deeter
Pet Insurance
PetsBest has been great for the many years my little friends have been covered by them.
Insurer: Pets Best
By: Irene
Stress-free, functional, and easy…
I appreciate how functional and easy the app is to use. All apps suffer from glitches or server issues from time-to-time, where a file may not upload properly. But I’ve experienced very few issues and found this very reliable over the years. Additionally, while I always try to submit the necessary documentation (invoices, receipts, clinical notes), it is very nice that there is not an extreme or unnecessary layer of scrutiny from MetLife when dealing with varying documentation from different veterinarians. Both of these things lend to a very easy and stress-free experience when trying to focus on taking care of our pup. Great job MetLife Pet Ins. 👍🏼
Insurer: MetLife
By: Josh C.
Another good experience
I have had Pumpkin insurance for years. I cannot say enough about them. They are a wonderful pet insurance for our fur family. Had to contact them by phone and their customer service guy is the best. Very patient and super friendly.
Insurer: Pumpkin
By: Mcderby
Excellent service top to bottom
Excellent service top to bottom
Insurer: MetLife
By: Darlenecustomer
Emergency surgery
My dog has a mass surrounding his small intestines. He had an inflamed pancreas. When the inflammation was resolved a large mass was revealed. Cancer is tricky. He needed surgery asap to ensure the mass did not rupture or block his intestines. The mass was cancerous. When your furry animal companion is facing a life or death cancer the last thing your family can handle is how to finance saving their life. Pets Best not only makes claims simple to submit, but most importantly refunds the money directly to your bank account. My family highly recommends Pets Best to our friends for their pets. Pets Best, our dogs dedicated veterinarian office, skilled surgery and experienced oncologist and the staff at the animal hospital have all saved our boy!
They are experts at taking your money…
They are experts at taking your money and experts at refusing to pay your claim. We need more documents.. we need more documents.. we need more documents.. we need more documents..
Insurer: Healthy Paws
By: Mark Wiseman