Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Avoid This Company – Terrible Experience
This insurance company has been incredibly frustrating to deal with. They don’t respond to emails, even though they recommend this as a way to communicate. When you call, they give you the runaround, and the information from one manager contradicts what another told me just days earlier. I paid premiums for six months to insure my two healthy cats. Both have all necessary international documentation, including microchips, passports, vaccines, and veterinary certificates. After six months, I took one of my cats to the vet for an ear infection and advice on food, as the cat had vomited three times in one week. The veterinarian explicitly noted in the medical file that vomiting is “not unusual.” The issue resolved entirely after switching food, which is also documented in the file. Despite this, the company claimed I hadn’t provided the “correct” medical documents—even though the documents I provided fully complied with the requirements outlined in their User Guide. I sent all required documentation when I enrolled and clearly stated, “If you need anything else, please contact me.” They never contacted me. Instead, six months later, they retroactively canceled my policy and promised a refund. It’s now been over three weeks, and I still haven’t received my money. To make matters worse, they created new policies for my cats and labeled everything from that vet visit—including notes from the anamnesis (not even a diagnosis)—as pre-existing conditions. For example, they listed: “Vomiting / Emesis and associated conditions” Seriously? Vomiting is a natural behavior for cats (e.g., regurgitating hairballs). It’s also a symptom of countless possible conditions. By labeling it a pre-existing condition, they’re essentially trying to exclude everything. This company doesn’t provide insurance—they provide excuses to deny coverage. Avoid them at all costs.
Insurer: Pets Plus Us
By: Danila
pet lover
Healthy Paws has amazing customer Service. Getting claims approved is so easy and they even emailed me to check up on how they were feeling. Highly recommend
Insurer: Healthy Paws
By: Steven
10/10 recommend
I am very thankful for Pets Best. They are so quick with receiving claims and I have had no issues with getting things claimed. Very fast and easy process. My dog had an unexpected mass on his leg this year, which required multiple biopsies and a MRI to diagnose. I was thankful Pets Best was so quick with their turn around time to help with the financial burden.
Great insurance partner
Pets plus us has always been a pleasure to deal with. They have great customer service and the claim process is quick and easy. Payment comes very quickly as well.
Insurer: Pets Plus Us
By: Lori
Peace of mind
The online claims process is easy to navigate, and reimbursement is sent quickly. I feel that the premiums charged are reasonable for the peace of mind that knowing my dog's medical needs will be covered, and I can afford to give her the best care possible. They even reached out to check on my dog after she experienced a medical emergency to see how she was doing.
Great pet insurance
PET Best handle my claim really fast I would recommend them and give them A five star rating
Insurer: Pets Best
By: John
I love Pets Best!
"All of my wellness claims for all four of my pets have been so easy - and made me feel like adding that benefit was completely worthwhile. Fast and easy submission process, processing time is quick and payment so easy with bank transfer option! Hoping my illness claims that are pending go as well!"
Pets Best - truly the best!
They topped my list when I got insurance 5 years ago for our puppy. Now she’s 5 and needed ACL surgery and they have been awesome on all levels!!
Prompt Claim Handling
My claim was handled very promptly. The explanation of benefits was detailed and clear. I was very satisfied with my claims experience.
Insurer: Pets Best
By: Elizabeth
Excellent Service and Speedy Claim Reimbursement
I am super impressed with the service and speedy claim process. A prime example is when my dog had surgery. Not only was the claim process easy and the claim reimbursement speedy, but they went a step further to follow up on my dog's recovery. It really meant a lot for Healthy Paws to reach out. Definitely a testament to such a caring company.
Insurer: Healthy Paws
By: Lisa