Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great communication
Great communication, fast response for refund!
Insurer: Spot
By: LD
amazing customer service!
Amber was amazing! Super helpful and thorough, giving me all kinds of examples, tips, and tricks. I appreciated her honest opinion and thoughtful, kind help!
Insurer: Embrace
By: Claire
Pumpkin approved my claim within 20…
Pumpkin approved my claim within 20 minutes of me submitting it. After almost losing my sweet dog Zoey, it was so great to have this taken care without any additional stress. Pumpkin insurance and its employees are awesome!
Insurer: Pumpkin
By: Jackie
Easy to submit claims.
Easy to submit claims. Immediate responses. Explanations for claim information and details.
Insurer: Embrace
By: ac
Your process is easy quick and simple
Your process is easy quick and simple. Never had a problem. Thank you. Mark Cass
Insurer: Embrace
By: Mark Cass
I have always had a positive experience…
I have always had a positive experience with MetLife Pets. It has been 3 years since I joined the company and I have never had a bad experience of any kind with them. Their customer service is amazing! Filing a claim is the easiest process as well.
Insurer: MetLife
By: Stonie
They don't Pay Claims
After five years of paying monthly, rising rates, I mdee one claim and they stalled, made excuses, asked for more and more and more documents. They search for a reason not to pay and wait you out, hoping you quit making payments and then you are no longer a customer. Only the "happy" customer (suckers) are left. Avoid this company.
Insurer: Healthy Paws
By: Mark
Poor customer service and don’t…
Poor customer service and don’t reimburse for a lot of things.
Insurer: Spot
By: Sal Katib
Service and Ease of Filing a Claim
We have used EMBRACE for our rescue pups for years. They are customer friendly and the website is very easy to file a claim and quick response on reimbursements! Very happy w/EMBRACE :)
Insurer: Embrace
By: T G