Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They know what they are selling
They know what they are selling. Gives you different options baste on your finances. He went through the whole online application with me. Very friendly
Insurer: Sonnet
By: Brenda Rouleau
Fetch is the pet insurance I decided to…
Fetch is the pet insurance I decided to apply with. I had a great experience with Karley (the agent). She answered my questions and explained everything to me. It didn’t take no time to apply and get approved. If anyone is looking for good insurance for your pet, apply with fetch, you won’t regret it.
Insurer: Fetch
By: Crystal M
Problem solved right away
Alana resolved an issue related to my claim. She was professional, efficient and ultimately effective. She was lovely to speak with and went above and beyond. Great service!
Insurer: Fetch Canada
By: Lindy
Quick turn around and prompt service
I never have any problems when I submit an invoice when I take my fur baby to the vet, and the turn around time it quick.
Insurer: Spot
By: TOMEKA CALMESE
Amanda was great and provided me all…
Amanda was great and provided me all assistance needed to help with my policy transfer from US to Canada.
Insurer: Fetch Canada
By: Amanda
Bobby was super helpful and very…
Bobby was super helpful and very thorough in explaining different policies. He helped me decide on a policy for my kitten and answered all my questions.
Insurer: Prudent Pet
By: gzarbogastgmail.com
I find submitting claims to be so…
I find submitting claims to be so simple, the site makes it so simple, and the response time of claim is very quick. The customer service is great, always patient and willing to help.
Insurer: Embrace
By: Donna Kelly
Dependable and efficient
Polite, prompt and accurate reimbursement.
Insurer: Pumpkin
By: Elizabeth
Very pleased with Figo
Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!
Insurer: Figo
By: Connie
Good Experience
My experience with Embrace has been good so far. The staff are friendly and efficient. Questions and phone calls are answered promptly. Claims are processed almost immediately.
Insurer: Embrace
By: LB