Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total

Other Categories

Payment Experience 13,298

Claim Coverage 59,685

Customer Service 71,952

Price Satisfaction 21,312

Other 14,207

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12171 - 12180 of 71952 results

Verified December 20, 2022

Jo was both knowledgeable and empathetic.

Jo was both knowledgeable and empathetic. Just an all around nice person and anima lover

Insurer: Trupanion

By: Michele

Useful

Verified December 20, 2022

The customer service staff is great.

The customer service staff is great. It has taken a little longer then I would like to get the claims processes and I feel as though I have to follow up more then I like. That is beyond the control of customer service reps who have been very helpful and kind.

Insurer: Trupanion

By: Sara

Useful

Verified December 20, 2022

Vanessa was friendly and professional and effectively answered my questions.

Vanessa was friendly and professional, and effectively answered my questions.

Insurer: Trupanion

By: Amanda

Useful

Verified December 20, 2022

Very helpful and empathetic!

Very helpful and empathetic! He made it a point to help fix the problem efficiently and I would recommend him to friends and family to help with their pets.

Insurer: Trupanion

By: Nicole

Useful