Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Fast and Simple!
Because enrollment was fast and simple!
Insurer: Trupanion
By: David
I have been with Trupanion for over 10 years.
I have been with Trupanion for over 10 years. I have always had a great experience with them.
Insurer: Trupanion
By: Jennifer
Trupanion Helped Save our Lucie
Prompt response to claims. Friendly Staff
Insurer: Trupanion
By: Rhonda
Problem setting up on-line acct
Sales rep was very helpful and patient. My main problem was trying to set up an online account. It kept rejecting my password. I called a service representative and neither of us to get it to work. Also after I gave the sales lady my info abd set up the deductible to be adjusted after 30 days, I still kept getting emails telling me I needed to do something or my insurance would lapse after Jan 16. Again I called another customer service representative to see if I was completely enrolled and had done all I needed to. I think I got 5 emails after spending an hour on the phone with your agent. Just unnecessary emails to have to go through to make sure I had done everything.
Insurer: Trupanion
By: Christy
Great customer service
The service rep was very nice
Insurer: Trupanion
By: Ann
Initial Enrollment Opinion
The service/sales tech on the line was very thorough and informative. No evasive answers or red tape. Made me feel comfortable and confident about the insurance plan.
Insurer: Trupanion
By: Charles
As usual, a great experience!
This is my second claim and again it was fantastic. Very quick and such an easy process!
Insurer: Trupanion
By: Donald
Peace of Mind
Trupanion is always prompt with our claims for Cooper. Our little rescue Yorkie has had serious health problems and having Trupanion has saved us the heartache of deciding treatment based on costs. Happy Trupanion!
Insurer: Trupanion
By: Annelisa
Easy as 1 2 3!
Enrolment was easy, efficient and fast. Thanks Trupanion!
Insurer: Trupanion Canada
By: Ally
Signing up for Trupanion Pet Insurance
Signing up was not much trouble. Also spoke with someone via telephone
Insurer: Trupanion Canada
By: Cassie