Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Reimbursed in 3 days, quick to respond
The waiting period is a bit of a pain but otherwise once you're on the insurance they are so quick to respond, easy to contact a real person for support and I always get my reimbursement within 3 business days. I am so happy we got insurance because our puppy has needed quite a few unforeseen vet visits over the first year of his life.
Insurer: Furkin
By: Bryna
aways polite and willing to help in every way.
aways polite, and willing to help in every way. Quick response to all claims. A pleasure to deal with. Sarah was GREAT!!
Insurer: Trupanion
By: Louise
Because you are always helpful and polite.
Because you are always helpful and polite.
Insurer: Trupanion
By: Julia
Best Pet Care Insurance
Dealing with Trupanion is always a pleasure!
Insurer: Trupanion
By: John
Extremely helpful
Extremely helpful
Insurer: Trupanion
By: Beau
Jen
I'm impressed with the speedy payment of claims, it's so important!
Insurer: Trupanion
By: Jennifer
Extremely professional and Clear
The hours of customer service was extensive. The person was outstanding, clear professional
Insurer: Trupanion
By: Ilene
Easy process
Very prompt response after submitting claim
Insurer: Trupanion
By: Lorraine
Always very helpful very friendly and good price!
Always very helpful ,very friendly and good price!
Insurer: Trupanion Canada
By: Kim
Extremely helpful, kind and friendly sta
Extremely helpful, friendly and kind representative.
Insurer: Trupanion Canada
By: Shivani