Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
It won't pay your claims!
I bought insurance from Fetch a few years ago. At the time my monthly premium was about $30. It was all good till my cat got sick and I submitted claims. They increased my premium to $58 per month for the same coverage. But this was just the beginning! At my renewal date, they doubled my deductible amount and reduced my reimbursement rate for 20%! When I called the customer service, they said that is the only option they can offer! And since my cat is now sick and other insurance companies don't accept him, I'm stuck with Fetch. It's a terrible feeling when your fur baby gets sick and you have to not only deal with the stress of that but also all of the sudden your insurance company (Fetch) refuses to actually pay what you registered for and paid the premium for it for years!
Insurer: Fetch
By: Lily
Healthy Paws Saved Bennet's Life
Our policy with Healthy Paws enabled us to provide a life saving surgery for our fur baby Bennet. Words can't express how grateful we are to Healthy Paws and their fantastic team for keeping him with us for many years to come! Claims are easy to file and paid quickly via direct deposit for covered illness and injury care including testing costs and medications. Bennet is our second covered fur baby to be covered by Healthy Paws and I recommend this to everyone I know who welcomes a pet into their home.
Insurer: Healthy Paws
By: Melissa
MetLife is the Best
MetLife has been an absolute life saver for us. I highly recommend them for your pet insurance needs. Customer service is awesome. Easy to submit claims and everything is thoroughly explained
Insurer: MetLife
By: Ursula
Latest 1 comments
We have had MetLife Pet Insurance for 1.5 years and they have NEVER let us down!!! Great Insurance!!!
Owner
Worst process ever. I submitted a claim wich they took a very long time to review. According to them the claim was accepted and they said they mailed a check wich was never received. They also state that if they send you a check they have no way to track it. So basically…. They ripped me off and was directed to check with the mail service as it was their fault for losing the check
Terrible company to work with
They claim it will be addressed in 15 days, when it was not they escalated it to 24 to 48 hours. Within 2 hours I got a declined email. My vet cannot directly send in receipts and medical records, I have to do it through their portal but it does not work EVER. They promised for their IT department to contact me to resolve the issue and I never heard from them. Fetch Insurance is a fraud. Do not sign up with them EVER. R
Insurer: Fetch
By: Patricia
Frenchie/staffy heart miracle
My dog had a balloonplasty procedure at Ohio State University. I adopted a 3 yr old frenchy/staffy mix from "The Love Pit:" in Dallas, Texas. Some how his heart murmur slipped thru the cracks. When He arrived in Ohio I noticed he was passing out after exertion. Most probably this is why his owner did not pull him from DAS after he was found wondering the streets. His heart was malformed in 3 places. He was a walking timebomb. I am retired and could not have afforded his heart procedure but knowing he was a frenchy who often have health problems, I signed up for the insurance through Adopt-A-Love. I have never purchased insurance before and not one but two diabetic dogs (not at the same time) and knew the amount of money that it took to keep them alive. This time I was not going to let that happen. Metlife paid every claim as promised! It was easy and efficient. What a great company and my little guy is like a different dog. They not longer think he will live a signicantly shorter life and he can pretty much act like a dog again. This is all possible due to CareCenter. Cincinnati, Ohio, Ohio State University, Columbus Ohio and affordable thanks to Metlife! I feel like I won the lottery.
Happy Camper
very happy with this company they are quick with getting back with everything always willing to help :)
Insurer: Pets Plus Us
By: cindy
Human Insurance Should Be This Good!
We have used Healthy Paws for eight years now, for both of our rescue pups. I have never been without pet insurance and always will have it, with the hope that I don't have to use it. Unfortunately, one of our dogs has had a string of bad luck in two years, with two ACL surgeries back to back, and then getting a foxtail embedded in his face. He also has a heart condition so every single procedure comes with risk. Because of Healthy Paws, our pup Clark (as well as his sister Bella) has been able to get the care he needed. We have shelled out thousands of dollars- and it's always so much more than what is submitted (including MANY trips to the pet store for needs, diet changes when his tummy hurts due to meds, etc). The minute I file a claim with Healthy Paws, I get an email saying they got my claim, then within a day or two, I have a claim number. Within a day or two after than, my reimbursement has been sent to my account. I am flabbergasted at how on top of it Healthy Paws is! I even got an email the other day asking how Clark is. It makes me want to cry. I wish human insurance could be so "patient centered". I never mind paying my monthly premium and I don't mind when it's raised, because I can't possibly say thank you enough to Healthy Paws for all they have done for our dogs. All pet owners should have insurance and hopefully NOT need it. But if they do, they will be glad they have it!
Highly recommend
I have used HealthyPaws for my cat and they have been wonderful! He has had a few significant (and costly) medical issues pop up and HealthyPaws has always given us great coverage! It has been such a relief knowing that a good portion of his expenses will be covered. Additionally, communicating with them and submitting invoices is very easy! I could not recommend them more.
Insurer: Healthy Paws
By: Annie
Never had Insurance before, glad I did!
I adopted a GSD under 1 year, no history but a sweet boy. Never owned pet insurance but kids advised it as their adopted GSD had issues. Glad I found ASPCA after much research. A senior myself with limited income, the insurance has paid for itself as CA Vets charge crazy prices, $75 just to walk in the door :0! I hit my $500 deductible quickly and have found ASPCA to be quick IN their reimbursement and easy to navigate. I will use them every year.
Insurer: ASPCA
By: cy