Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


Verified December 13, 2022

Easy process, thank you!

My father bought pet insurance for his grandpetson. He called in and it was seamless! Thank you for making this an easy process!

Insurer: Furkin

By: Katherine

Useful
Verified December 13, 2022

Helpful and friendly

She was very helpful and friendly.

Insurer: Furkin

By: Joseph

Useful
Verified December 13, 2022

Happily insured pet owner!

I called with questions that were answered on the spot and the agent helped me by registering me on the spot. Very knowledgeable and friendly and helpful

Insurer: Trupanion

By: Denise

Useful
Verified December 13, 2022

I had Trupanion previously for my first dog and they were amazing helpful and very fast with payment for services that were needed.

I had Trupanion previously for my first dog and they were amazing, helpful and very fast with payment for services that were needed. I was very happy with the services provided and highly recommend them.

Insurer: Trupanion

By: Thomas

Useful
Verified December 13, 2022

Super friendly and helpful service

Super friendly and helpful service

Insurer: Trupanion

By: James

Useful
Verified December 13, 2022

Friendly fast response.

Friendly fast response. Still waiting for the claim to be settled

Insurer: Trupanion Canada

By: Jan

Useful
Verified December 13, 2022

Super fast and efficient claim process

I am blown away by how easy and efficient it has been for to help our pupper in his time of need.

Insurer: Trupanion Canada

By: Craig

Useful
Verified December 13, 2022

No one is perfect.

No one is perfect. Trupanion is efficient, courteous, and easily accessible.

Insurer: Trupanion Canada

By: David

Useful
Verified December 13, 2022

The Pitbulls that were treated like Gold

Outstanding to deal with! No nonsense, they pay as they say, and are there when I have needed them! I have 2 pit bulls, and they both have had PTLO operations. One at 2.5yrs old and recently my 7 yr old.

Insurer: Trupanion Canada

By: Dale

Useful
Verified December 13, 2022

They were very nice and friendly

They were very nice and friendly

Insurer: Trupanion Canada

By: Stewart

Useful

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