Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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First claim was easy to submit
First claim was easy to submit. All instructions clear and no tech hiccups.
Insurer: Embrace
By: Caroline Bombar-Kaplan
Did I make a mistake
So far since I made the switch to Embrace I haven’t been impressed. The first time I submitted a claim I was getting emailed to explain the issue and my vet had to explain and send in history. My other insurances never was this hard to make a claim. My pay was usually deposited in 72hours. I’m now starting to wonder if I made a mistake by switching.
Insurer: Embrace
By: David White
PRINCESS IS THE BEST!!!
I Talked To Princess And She Was AMAZING!! She Made Me Feel Super Comfortable. I Felt As Though I Was Talking Her Ear Off With Being Anxious About Being A New Pet Parent. I Had A Bunch A Questions About My Policy To Understand It Better And She Never Made Me Feel As Though I Was Doing Too Much! I Love Her! She Needs A Raise, Promotion, Bonus...Something Lol I Just Really Appreciate Her❤️
Insurer: Fetch
By: Dominique Hamwright
Awesome experience!
Agent was thorough, very knowledgeable and extremely professional!
Insurer: Sonnet
By: Mchelle
I am 82 and can not deal with this…
I am 82 and can not deal with this electronic age very well. And I only have a landline.He was excellent and understood me well .
Insurer: Sonnet
By: Longin
Patience step by step process
Patience step by step process
Insurer: Sonnet
By: David Mendola
My agent Zach was quick to respond
My agent Zach was quick to respond. I was very pleased to work with him
Insurer: Prudent Pet
By: Julie walker
Seamless Process, Outstanding Help
I’ve been a Fetch customer for over three years, and my experience has always been excellent. Recently, I needed to add a second pet to my policy, and Karley was such a great help. She answered all my questions and made the process quick and easy. Truly amazing service, thank you!
Insurer: Fetch Canada
By: Thaís De Campos
Great customer service and quick claim…
Great customer service and quick claim review and payment.
Insurer: Spot
By: Jenny Lilly