Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met life has been great so far.
We have had Met Life for 8 months now for our dog. She just turned a year old, everything that she has needed(shots, heartworm and vet visits) has been taken care of ( after deductible) by Met Life. We have had no problems and they are promt ,professional and fast. Thanks
Insurer: MetLife
By: Garry
Dont get pets best.
Taken over a month to process a claim twice. Denied both times anyway. No active customer support. Attempted to call multiple times. Just ended up waiting for half an hour and hanging up. Explanation of denial left to the customer to dig through lengthy legal documents to understand. It seems like if its going to cost the insurance any amount of money more than youre giving them its denied. My policy said it included prescription medication but was denied because of a loophole classified as cruciate ligament. Just not happy at all.
Horrible Coverage with Pets Best
Do not waste your time with this company. I started my new puppy on this insurance at 5 months old and my first (3) claims were denied due to "pre-existing conditions". Each claim took over 1 month to even get an email back which was apologizing for the delay and they all just provided the same rejection response. After trying to file an appeal for the last claim I just received an email saying they are terminating my coverage the following day. Horrible response time, customer service and overall experience with PetsBest.
How great MetLife pet insurance is.
I researched a bunch of different pet insurances before deciding on MetLife. MetLife offered the best rate for the type of coverage I wanted for Finian, my 2 year old Irish Wolfhound. Any specific questions I had were answered in a phone call by knowledgeable,friendly, and caring people. It is extremely easy to submit a claim….just snap a picture of the invoice and your done. The claims are processed and reimbursement occurs in less than 30 days and (here’s the part I love) deposited directly into my checking account! My only complaint is they do not offer horse insurance.
Insurer: MetLife
By: Theresa
Never have a problem
Pets Best has been great for our Zoey. It is not cheap but I have never had a dispute with them or had any kind of problem at all. They live up to the policy contract and I can always get ahold of someone if needed. Claims take minutes to submit. I have checked out other companies and Pets Best is the absolutely best choice form my dog.
MetLife Pet Insurance
I have three (3) fur babies all are insured with MetLife Pet, I cannot begin to explain their professionalism, understanding compassionate caring way they have for my babies. once a claim is submitted it is handled in a speedy manner, payment is also expediated in a fast easy way. Please do not hesitate to join MetLife it is a wonderful organization that truly cares.
Beware of Fetch Pet Insurance - Dishonest and Fraudulent
I had a terrible experience with Fetch Pet Insurance. They provided a specific deadline on their website for claim submission, which I followed exactly. After submitting, they turned around and claimed the actual deadline was the day after what they originally stated, resulting in my claim being denied. This feels like a deliberate scam to avoid paying out claims. If you're considering pet insurance, avoid Fetch! They engage in dishonest practices and seem to mislead customers on purpose. Absolutely frustrating and untrustworthy. Do yourself a favor and look elsewhere.
Insurer: Fetch Canada
By: EMMA
Thankful for MetLife
I don't know what I would have done without our MetLife pet insurance. Our dog has had to have surgeries and therapy that would have put us in financial difficulties. MetLife has been wonderful through our entire ordeal. The claims process was simple and they never gave us any hassle. Reimbursement was quick and easy. I tell everyone at work about this amazing benefit!
Insurer: MetLife
By: Dawn
If I could make a review for 0 stars I would
This is the worst pet insurance ever. They do not care for your dog and their policies always exclude surprisingly the illness your dog had. So for example mine was vomiting, "it doesn't include vomiting". They don't take the time to read your claim, and have a 2 week period while you are paying almost $70 dollars already for the insurance to get "processed". Horrible service, horrible insurance and very "smart" in getting all your money. Do yourselves a favor and do not waste your money.
Insurer: Pets Plus Us
By: Vivian
Healthy Paws is the best!
Healthy Paws has been a lifesaver in managing the care of my two male dogs. One has a chronic illness which requires ongoing medical care and Healthy Paws allows me to care for my dog in the manner he needs not just in the manner in which I can afford. Customer service is outstanding and reimbursement is quick and simple.