Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
Not a good vet
Staff not friendly at all. Snobby attitude. I always feel rushed leaving outta there but you pay so much. Feeling like you’re just a number. There nice to who the want to be nice to.
Insurer: AKC
By: Connie
My cat and I are so grateful!
My 8years old Tabby cat was really a healthy cat , suddenly refusing to eat badly . The Via Verde animal hospital with skilled vets and developed technology helped him and after one day he was healthy. But high prices for medications and x rays and tests.Being happy for his health ASPCA insurance helped me a lot in paying expensive health and the procedure was so smooth. I am so grateful .
Insurer: ASPCA
By: Bahram
Great help , great relief!
My 9 years old cat was really a healthy cat , suddenly failing to walk well . My vet , Dr. Michael a lot but high prices for medications and x rays . Being so sad for her condition ASPCA insurance helped me a lot .I am so grateful.
Insurer: ASPCA
By: Bahram
Claim process
ASPCA was very due diligent on getting my claims in as fast as possible. After my deductible was met, I got paid very quickly with direct deposit. My dog had 5 claims in due to a dog attack on her. As this was a very upsetting experience. The insurance made things much easier.
Insurer: ASPCA
By: Lisa
Keep Looking "Pets Best" is not the Best
I have had the same insurance for my wonderful dog for his whole life. "Pets Best" insurance leaves a lot to be desired, the application does not work at it should and you will need to use the website for any clams. The option to contact the company by phone means waiting for hours with no response. I have a healthy dog but even the yearly appointments are not fully covered. Keep looking you can find better the "Pets Best."
Insurer: Pets Best
By: Jenna
Excellent service but…
I had Trupanion insure my dog for 14 years. I recently had to make a move from Saskatchewan to Alberta. I used the self service to change my address and the app told me my premiums would increase 10 fold. I phoned customer service thinking this was obviously a mistake but I was told that whatever the app told me was correct. I was flabbergasted.
Insurer: Trupanion
By: Mark
certainly not the best
total harrassment of a claim I filed, the company had processed the same type of claim before. they now wanted every single piece of paper from the clinic we use The last claim, which they had also paid before took 2 1/2 months to process Not the best!!
Insurer: Pets Best
By: stormi
Pet's Best is not worth your time
Horrible coverage. I was not expecting to pay my monthly premium on a 100% healthy dog for 3+ years and when I needed the service, it completely let me down. My pup was stung by something at a park and had went into shock. I took her to the nearest emergency vet hospital and got care for her. Pet's Best delayed my claim multiple times claiming "we need to get more info from the vet's office" multiple times. Seemed like they were just trying to delay any sort of payment. After over a month of waiting they came back and paid me a pathetic $371 on a vet bill over a $1550! My dog is 100% healthy and I have been paying my premium since she was a puppy with Pet's Best. I will be letting anyone I know NOT to go with this SCAM of a company. Very disappointing and there was never a clear reason on why they paid back so little. Also there was no way to dispute it! They give you a number to call and that just leads you to voice prompts and a call back. Horrible company.
Insurer: Pets Best
By: Rudy
First time Pet Insurance purchase
After review of all the Pet Insurance options on the market, I decided MetLife Pet provides the best coverage for a reasonable cost. The mobile app is great! Easy to submit claims. My most recent claim for routine vaccines was processed in 2 days. Reimbursement paid directly to my account.
Insurer: MetLife
By: Deborah
Latest 1 comments
Amazing customer service. Pretty easy to use and quick return calls and assistance.
Great Service handling claims
I adopted a rescue about 9 months ago. Rosemary is a very happy lab mix but she did come with some anxiety issues and apparently grass and heat bothers her eyes. Aliso Animal Hospital is great with her and Met Life has been efficient about processing my claims. So glad I added Wellness to the policy.
Insurer: MetLife
By: Arlene