Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The representative Nicole was very…
The representative Nicole was very courteous, knowledgeable and pleasant.
Insurer: Fetch
By: Sheila Washington
Excellent customer service
The customer service I have received whenever I have needed to contact an agent has been outstanding. The willingness to help deal with whatever issue I have had at the time has been a super pleasant experience. I have come away from that phone call satisfied with the end result.
Insurer: Sonnet
By: Danielle. N
Sonnet has amazing service.
Sonnet has always been an easy insurance company to deal with. The website, app, even telephone communication has been easy and quick and always amazing customer service. Definitely going to miss Sonnet in Alberta.
Insurer: Sonnet
By: Alberta Driver
Respectful customer service.
Great talking to Aileen very attentive and respectful. Keep it up!
Insurer: Fetch
By: Abby
Great customer service and happy to…
Great customer service and happy to have my baby insured with such a great insurance company Ty so much Marybeth my insurance specialist 🌹
Insurer: Prudent Pet
By: phyllisrevelsgmail.com
They’re accurate and efficient and…
They’re accurate and efficient and processing turn around is good
Insurer: Embrace
By: Lourdes Winkler
Claim submittal is so easy
Claim submittal is so easy and Customer Service (in this case Brittany) is so friendly and helpful! Highly recommended pet insurance!
Insurer: Embrace
By: Klaus Tum
Claims process for multiple pet policies is not very clear
Embrace generally seems to cover expected costs of wellness visits with the wellness "club" upgrade. I do find the claim process unclear and often a bit glitchy- the "diagnosis" button in particular often does not appear and you have to go back and forth through the screens in the claim uploading process to get it to reveal itself, which is annoying. I also am not clear if I can submit one claim for my two cats, who are always on the same invoice as I take them together for their annual wellness visits. Until this is clarified, I submit two separate claims, which is what the site seems to suggest is the fastest way to process. Wish that was clearer. Insurance is onerous to me in general- the vets used to process, now it's on the owners. Just grateful for future me that I can afford it with young cats so we can afford, with insurance help, anything that comes up as they age.
Insurer: Embrace
By: deanna webster
No Coverage, Money Stealing
Spot insurance does a fantastic job when it comes to hanging up over the phone. If your pet has any chronic disease or god forbid they get the same disease twice like periodontal disease. Know that it will not be covered, any cash you pay for a disease that happens more than once, even if it is a year apart, will not be covered. Also know that their service line does not help customers, they love to hang up if they feel that you are frustrated. Obviously when you get hung up on it makes a person feel way more frustrated. Go figure
Insurer: Spot
By: Joshua Myung