Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


Verified December 09, 2022

Communication compassion overall knowledge

Communication compassion overall knowledge

Insurer: Trupanion Canada

By: Paulette

Useful
Verified December 09, 2022

Alison was so extremely friendly and courteous on the phone.

Alison was so extremely friendly and courteous on the phone. They helped me with my inquiry and answered all my questions related to my call.

Insurer: Trupanion

By: Jessica

Useful
Verified December 09, 2022

So Grateful for Trupanion!

As always, great experience. So grateful to have Trupanion by our side as we help our pup battle cancer.

Insurer: Trupanion

By: Lisa

Useful
Verified December 09, 2022

Fast and easy to enroll

Fast and easy to enroll

Insurer: Trupanion

By: Margaret

Useful
Verified December 09, 2022

I appreciated the customer service I received from Tina.

I appreciated the customer service I received from Tina.

Insurer: Trupanion

By: Michele

Useful
Verified December 09, 2022

Pleased& Greatful!

I had a hassle free experience. Trupanion delivered as advertised. My dog’s needs were handled with grace, care & compassion every step of the way. Thanks for everything!

Insurer: Trupanion

By: CHRISTINA

Useful
Verified December 09, 2022

Easy to enroll

It was easy to enroll and good customer service

Insurer: Trupanion

By: Manuel

Useful
Verified December 09, 2022

Professional helpful and expedient customer service

Professional, helpful and expedient customer service

Insurer: Trupanion

By: Bobby

Useful
Verified December 09, 2022

Provided me with high level of assistance

Provided me with high level of assistance

Insurer: Trupanion

By: Susan

Useful
Verified December 09, 2022

She was very knowledgeable and helpful

She was very knowledgeable and helpful

Insurer: Trupanion

By: Sharon

Useful

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