Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The claim process is very simple
The claim process is very simple, and Spot completes the claim in quick order. The website is also user friendly and it’s very easy to review the details of the claim, etc.
Insurer: Spot
By: Robert
ALWAYS an easy process
ALWAYS an easy process. Today I called Customer Service as I had a question. They were very pleasant and answered my question.
Insurer: Embrace
By: KEN
Excellent customer service
I spoke with Amanda Mello when I first called Fetch, in order to discuss pet insurance. She was so pleasant and helpful, I ended up dealing soley with her throughout the process. She answered all my questions, whether that was via email or by phone call. She was very transparent about the policy. She was prompt in all interactions. And she was alsi very enjoyable to speak to!
Insurer: Fetch Canada
By: Natalie
Very very difficult to cancel a policy
Very very difficult to cancel a policy. Information on website is incorrect about doing so. Customer service not helpful.
Insurer: Healthy Paws
By: Jonathan Grossman
You were helpful on the phone and my…
You were helpful on the phone and my refund was fast. Thank you.
Insurer: Spot
By: Diana L Gonyea
Laura Made My Fetch Experience Exceptional!
Laura was amazing! She went above and beyond to help me, she always so warm, patient, and professional. Every answer she gave was clear, detailed, and full of valuable advice. She made me feel truly supported and cared for throughout the whole process. Laura is an outstanding advisor, and Fetch is incredibly lucky to have her!
Insurer: Fetch Canada
By: huang aurora
Truly amazing
This company is truly amazing. I had the best experience and follow up call with Rebecca. She is so personable and made the entire process so easy. I found this insurance through Pawlicy.com and made the best choice for my breed and the policies were good and affordable. Rebecca also solidified my choice! Thank you so much for your help.
Insurer: Prudent Pet
By: Kassandra
They are great
They are great! I had to take my 1 year old puppy to hospital on a Sunday, then to 2nd hospital because thec1st one closed. Plus, I called poison control. I turned in all receipts and in just a few days I was getting emails about each claim was being paid. It was a super easy process. I would recommend Spot for all pet owners. My little baby is ok!
Insurer: Spot
By: Brenda Griffin
Good choice for pet insurance
Pet's Best is relatively affordable and provides good coverage for our beloved cats. It's easy to use the online claims portal, and customer service has always been helpful.
Insurer: Pets Best
By: Jennifer
Had a good experience with Spot during…
Had a good experience with Spot during my cats recent emergency. The virtual vet service helped me make a decision to take him to the hospital. The reimbursement was inline with other pet insurance timelines as well.
Insurer: Spot
By: Gayle