Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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DID NOT LIKE TALKING TO SOMEONE IN…
DID NOT LIKE TALKING TO SOMEONE IN ANOTHER COUNTRY AND COULD NOT UNDERSTAND THEM. WANT AMERICAN PEOPLE
Insurer: Spot
By: Linda Boice
Amazing company
Great company! Gives me the reassurance I need as a pet owner. So happy with their coverage and service! Cannot recommend them enough
Insurer: Spot
By: Holly Peterson
The customer service is wonderful.
The customer service is wonderful.
Insurer: Prudent Pet
By: swpollardcomcast.net
My experience with agent Bobby was…
My experience with agent Bobby was great he knew exactly how to explain my needs for my cat Lucy 😎j
Insurer: Prudent Pet
By: lorrainecarrabinogmail.com
Amanda the Gem 💎 of Fetch!
Amanda was the most knowledgeable, kind, and helpful customer service rep I have ever worked with, you guys have a true gem at your company. I will definitely be referring fetch to all my fellow dog moms.🐾
Insurer: Fetch
By: Karla cota
Aileen was great!
Aileen was super knowledgeable, kind, and fast! She addressed everything I needed without any issues and I feel great knowing my pup has all the coverage he needs.
Insurer: Fetch
By: Alice
Efficient claim submission process
Nice, clear, easy-to-handle website, courteous staff and efficient communications. A bit on the pricey side, but has been really worth it for us.
Insurer: Embrace
By: Irena Khrebtova
Aileen was a pleasure to deal with
Aileen was a pleasure to deal with. No pressure to enroll and very kind. Thank-you!
Insurer: Fetch Canada
By: Ashley Howe
Amazing service
Amazing service! I have never had an issue in 3 years! Thank you! Embrace Pet Insurance!
Insurer: Embrace
By: heleln Scott
Customer representative MEGAN was…SUPERB!!!!
Customer representative MEGAN was superb. She answered my questions about my recent claims and informed me that I omitted a wellness form. She advised me to obtain it from my vet, which I did, and thus, obtain reconsideration for benefits for recent claim filed and also for a prior claim that I omitted the forenamed form. Megan volunteered to contact my vet office to obtain the earlier wellness form for the prior claim. I so impressed that she would make the effort to contact my vet to ensure that the proper form(s) that Fetch claims needed for my respective claims' reconsideration were obtained. Megan acted to aid me for which I thank her. Megan just contacted me to inform me that she received the requested documents from my vet. What I experienced with Megan was a customer representative who is knowledgeable, courteous, patient, and went above and beyond with help. She is the consummate professional, which is so rare in this era. Megan is a GEM!
Insurer: Fetch
By: Customer