Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Rosie’s surgery
Overall excellent in every aspect! Filing, communication, follow up and clarity are all superb. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Asher
Easiest claim process ever
This is the first time I have needed to do a claim through Metlife pet insurance and it was the easiest experience I've ever had with any insurance. The process was simple to do online, and the claim was processed super quickly and hassle-free. Thank you!
Insurer: MetLife
By: Sarah
Great premium and coverage
Really easy process to sign up, no hassle or whatsoever and great premium for the amount of coverage provided! Also really pleasant response from Bethany T. by email :)
Insurer: Furkin
By: Muhammad
Knowledgeable staff
Helpful knowledgeable staff
Insurer: Furkin
By: Brenda
Personal and professional associate
Associate very nice professional helpful
Insurer: Trupanion
By: Sandra
Christina was pleasant and knowledgeable although I am not happy with Trupanionâs coverage at all.
Christina was pleasant, and knowledgeable, although I am not happy with Trupanionâs coverage at all.
Insurer: Trupanion
By: Janet
Simple and fast!
Easy! Claim was processed while I was at the vet visit and the amount deducted from my bill on the spot.
Insurer: Trupanion
By: Beverly
Efficient professional good communication
Efficient professional good communication
Insurer: Trupanion
By: Liz
The best pet insurance ever!
Excellent customer care
Insurer: Trupanion
By: Carolyn
The best pet insurance.
I have never owned pet insurance but Trupanion is outstanding pet insurance and I highly recommend it. All my claims are processed thoroughly and quickly and all parts of the vet bill are carefully explained between my portion of payment and Trupanion's.
Insurer: Trupanion
By: Joseph