Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The lead time for review of claims is…
The lead time for review of claims is ve ru quick I’d say within a week very responsive and have had no real issues getting the care and support I need
Insurer: Spot
By: Matthew
Easy process very fast and…
Easy process very fast and professional. Very happy with the service and I will recommend too many Thank you again spot
Insurer: Spot
By: Simon Howells
Great and easy to work with!
Great and easy to work with!
Insurer: Pets Best
By: Angie
Aileen Adino was very helpful and very…
Aileen Adino was very helpful and very nice .
Insurer: Fetch
By: Marta Rios
Nadine was awesome
Nadine was awesome - very informative and understanding of my million questions thank you so much!
Insurer: Fetch Canada
By: Annie
They reply very quickly.
They reply very quickly. Always answering my questions and very empathetic to my pets needs.
Insurer: MetLife
By: N. August
Happy with our decision
We were debating between 2 insurance companies, but after speaking to Aileen, we signed up with Fetch. She was so pleasant and answered all our questions and offered us the biggest welcome to the Fetch family! We're so confident we made the right decision, all thanks to Aileen.
Insurer: Fetch Canada
By: Jessica Tello
rep was very helpful and even let me…
rep was very helpful and even let me know about a couple things I previously did not know
Insurer: Fetch Canada
By: Kara Patrick
Rebecca was so friendly answered every…
Rebecca was so friendly answered every question. Even when sometimes I didn't understand she would repeat and be really nice about it. She was just a sweetheart. She took time to listen and to respond and answered every question and very friendly. I would recommend her again to friends.
Insurer: Prudent Pet
By: Diane
Fantastic company !
Fantastic company !! They are well informed and listen to the client. In addition, they are quick when we submit a claim.
Insurer: Embrace
By: Dianne