Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Claim for Greyson
The process went very smooth. Pet’s Best notified and apologized for the delay in processing. They notified me along the way with requesting documents from vet etc.. one they received what they needed, the claim was settled within 3 business days. Pet’s Best covered what thought should have been after my deductible. What wasn’t covered I was aware of, already however Pet’s Best explained why something wasn’t covered. Overall really satisfied with the entire process.
Great insurance!
"My treasured dog has been healthy his whole 9 years until suddenly he had 3 problems at once: pain in back end, wouldn't eat and low energy. He has been on 7 visits to emergency and specialists and so far Pets Best is covering his first claims promptly. I really appreciate their help!"
Insurer: Pets Best
By: Teri
Not happy
This company has the worst customer service..I've been trying to sign up my shift account and am having trouble so I reached out ralked to a rep who said she'd figure it out and call me back but never did..and while I was waiting your company changed the email address I used to one I don't use and now I cant get into my account at all..I'm super frustrated!!!
Insurer: Sonnet
By: Traci
Nationwide Pet Ins; Excellent & Trustworthy
Please know, I am committed to giving my precious Emi the best possible medical care and so (in the end) have no regrets. I submitted the particular invoice to Nationwide for the recent visit and tests completed by the Nevada Vet Cardiologist (first time) which amounted to a cost of $1000.00. I did not expect to receive reimbursement from Nationwide for $880.00! I would have been more than ok to receive half the amount (which I chose to submit). You folks are so very special! I just wanted to say thank you so much from the bottom of my heart for all you do, your continued support, commitment, professionalism, and kindness you have shown me throughout these many years. God Almighty Bless You! Gary Nakagawa
Insurer: Nationwide
By: Shirley Nakagawa
Amanda did an amazing job!
Amanda clearly and concisely answered all my questions and fully described the advantages to Fetch and the coverage available.
Insurer: Fetch Canada
By: Pam Smith
NIce Response
Following instructions to making a claim were simple. And when I called with a question - Emma was very patient and helpful with me.
Insurer: Pumpkin
By: Dolores
Not trustworthy
Not trustworthy. Do not consider it insurance, more just a discount plan. They never pay their full share, and usually delay any partial payments well beyond what is normal or customary. Not sure how I didn't read the reviews before getting into a policy.
Insurer: Embrace
By: Nicholas McGraw
Peace of mind
My puppies have been covered with Embrace Pet Insurance for 2 years now. I have been very happy with the reimbursement and policies for the insurance. When one of my pets swallowed something on a walk and was very very ill. Embrace was so great. I was reimbursed quickly and felt very happy with the decision to have Embrace Pet Insurance. And still do. The representatives are very kind and helpful. Having Embrace Pet Insurance is Peace of mind and is worth it and WONDERFUl!!!
Insurer: Embrace
By: Daisyrose A
Complete Information
Karley gave me complete Information on pet plans. A great representative for Fetch!! was a pleasure talking with her. I signed up for a plan. Thankyou Karley!!
Insurer: Fetch
By: Maureen
Getting Tonka insured.…
I have always had great experiences with Prudent, Just today I added my dog onto insurance and Rebecca went through everything with me, gave me several different quotes to choose from and was helping me with the questions I had. She was polite and professional and made the experience feel more like family than strangers. Prudent also always has the best prices and multi pet discounts which is great for me since I have multiple pets. I would recommend Prudent to anyone looking to insure their pet.
Insurer: Prudent Pet
By: Stephany Czech