Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Love It
MetLife Pet Insurance is the best we have had quite a few emergency visits for our girl with stomach gastritis and they were great with all the claims.
Insurer: MetLife
By: kimberly
Trupanion’s the best!
Hello I’m so glad that I have Trupanion insurance for my cats. I have one that had over 10K in vet bills due to urinary blockages and surgery. I would had have him treated with or without insurance, but knowing I could concentrate on my boy’s care instead of worrying about the bills was a huge relief! I have had many other claims over the 10+ years my cats have been covered by Trupanion’s plans. Most of the time I was reimbursed within less than 24 hours of submitting the claim. Trupanion has no payout limits or lifetime maximum, and if you have a deductible, it is per condition, not per year.
Insurer: Trupanion
By: Tanya
ASPCA is the very best
I have two dogs – an older dog and a six month old. I don’t know that I would’ve gotten a puppy without having had such a wonderful experience with ASPCA. I have used other pet insurance with previous fur kids . ASPCA is the best. It’s seamless. Their coverage policy is clear. I recommend them to everyone. I am recommending them to you.
Insurer: ASPCA
By: Colleen
Fast Direct Deposit Claim payments
I had a few claims for my 5 year old lab in my 1st year with PetsPlusUs. I found out that the claims process worked very well when you provide all the needed information right from the beginning. I was also lucky that my Vet has a point person that provided a PDF document with all the Doctors medical notes and paid invoices in one file. I also provided an overview document and photos showing evidence of the medical issue. In 3-4 business days the money was in my account and an email with a paid claim document explaining how the claim was processed and how the deductible and co-pay amounts were factored into the claim. It’s been a great experience so far!
Insurer: Pets Plus Us
By: Wayne
THE WORST! - Pets Best
Unacceptably poor customer/claims service. Extremely slow processing - close to a month. And, I'm still waiting for my direct deposit - over 1 week! Multiple phone calls - on hold for 30+ min and haphazard email response with no information of value. Will be contacting the BBB and cancelling my policy.
Insurer: Pets Best
By: Lisa
Smartest thing I’ve done lately!!
Met Life is wonderful. It has more than paid for itself. It’s the only pet insurance I could find that covers dental cleanings! It takes a little longer than 5-10 days for a claim to be processed, but I always know they will take care of us.
Insurer: MetLife
By: Wanda
Met Life is the Best
We have two Doodles and one has had a few emergencies, Met Life covered it all. I love the coverage , claims done in a timely manner and customer service is the BEST.
Insurer: MetLife
By: Maryann
First Time Claim
After researching numerous pet insurance companies, MetLife was the one that offered the most of what I was looking for. I rescued two kitties and the claim process was simple and my reimbursement, after meeting the deductibles, was fast. I did have to call customer service regarding a question I had about my claim. I spoke to Donna, a wonderful person! She answered all my questions about my claims. I did not feel rushed and had a better understanding of my claims and policy. I would definitely recommend MetLife to my family and friends that are looking. Thank you and keep up the great work!
Insurer: MetLife
By: marlene
Six calls to process one claim
Filed a claim which met eligibility criteria, but was immediately denied because ASPCA said they needed veterinarian chart notes. ASPCA stated fax from get was blank. Over five months I called ASPCA six times to be told process was being expedited, just waiting for vet notes. Followed up with my vet - they had faxed notes four times to ASPCA. We only got reimbursed because we kept bugging ASPCA to do their job.
Insurer: ASPCA
By: Michelle
Great Company
Healthy Paws is a great company that cares for our pets. I have been with HP for 6 years for my 2 dogs.. They have helped me several times over the years. Filing a claim is easy. I download the vet's invoice along with the reports. They e-mail to let me know they are processing my claim. In a day or two, they e-mailed me it was completed and notified the reimbursement deposit into my account right away. I suggested direct deposit is best because my check was lost in the mail. HP send a replacement a week after I file the report. Healthy Paws is affordable. It's worth it to have a great company that gives great service and cares about your pet. I also suggested that read and following the policy guideline careful. Keep tract of your babies health report to submit to HP. In that way helps HP to processing your claim faster. All best to the Pet Parent 🐶❤️
Insurer: Healthy Paws
By: Wynne