Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Get Trupanion. You wonât regret it.
You folks are wonderful!
Insurer: Trupanion
By: Andrea
Trupanion saves us every time!
Youâve helped me and my dog Mandy so much every time sheâs had a problem. Youâve saved her life too. We are so thankful for Trupanion. Thank you so much.
Insurer: Trupanion
By: Arlene
Trupanion is my trusted Insurance.
Fantastic service just like Always - I am so pleased I found Trupanion 8 years ago. When I call I get excellent service too
Insurer: Trupanion
By: Jill
Good deal.
Excellent customer service.
Insurer: Trupanion Canada
By: Greg
Great coverage
ASPcA insurance is absolutely wonderful. I have had no issues with claims and reimbursements. Customer service is always helpful. I like that what they do and don’t cover is easily understandable in the paperwork. The only i wish i was able to would be to have the option to increase coverage at time of policy renewal. I was told i would have to cancel and reapply making everything a pre-existing condition
Insurer: ASPCA
By: megan
Helpful customer care rep
The rep was helpful and honest!
Insurer: Furkin
By: Yash
I think in a claim situation that if there is a limitation thatâs in the fine print it should be highlighted back to a customer.
I think in a claim situation that if there is a limitation, thatâs in the fine print it should be highlighted back to a customer. Ie allergies, related to food are onto covered for 2 months. I purposely got a coupon on my first batch to try to be good to myself and the insurance company you, and then waited as long as I could order the second one, and then realized it wasnât going to be covered. If somebody wouldâve told me, it was only cover the first two months. I probably wouldâve at least gotten one extra batch earlier than waiting till last minute. The insurance is great to have but I think itâs confusing and should be highlighted once the claim has been made to help the person understand more that using it
Insurer: Trupanion
By: Jennifer
Trupanion is so easy to enroll in!
It was super easy to customize my plan and sign up
Insurer: Trupanion
By: Kathy