Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I had an issue with the website
I had an issue with the website, but when I called and spoke to Tyler, he was very patient and walked me through it. After that, filling out the forms was easy.
Insurer: Embrace
By: Loretta Clark
My payment card was hacked
My payment card was hacked, and I couldn't pay my premium. They were very helpful with notifications, instructions and a real, live person to help me.
Insurer: Prudent Pet
By: rebeccajohanssoncomcast.net
Company communicates well and quickly…
Company communicates well and quickly responds to claims!
Insurer: Pumpkin
By: Scott
Outstanding!
I have worked with a number of pet insurance companies over the years and, hands down, PetsPlusUs is the best! Excellent communication, extremely responsive, and I genuinely feel like they're doing their best to support me and my pet vs. trying to get out of paying a claim. It's typically a stressful time when you have to take your pet to the vet for anything above and beyond a regular check up; where some pet insurance companies add to that stress, PetsPlusUs alleviates it. Great company.
Insurer: Pets Plus Us
By: Alex
Most importantly someone answers the…
Most importantly someone answers the phone. I did submit a claim which initially was not covered because of an error on my part submitting the claim. The customer service rep was very responsive in helping me fix my error and resolving the claim.
Insurer: Spot
By: Suzanne C
Amazing
I have been with petsplusus since I got my little puppy at 2 months old and they have only brought me peace of mind. I’ve always had such an easy time making claims. On top of that, their refunds are always so fast which makes things super convenient !! Finally, every time I call, I only get amazing service with their agents !! Really happy with petsplusus ! Special shoutout to the centre veterinaire montreal who always take care of my little Bubbles ! Thank you !!!
Insurer: Pets Plus Us
By: Ibtihale
Best insurance
I have to change my previous lower rating, which was due to my misunderstanding. This insurance is actually a great company. Very reliable and the agents are always a pleasure to speak with
Insurer: Spot Canada
By: Aleks Andra
My Dog Rocky & I Love Pets Best
I decided early on to get my Shihtzu, Rocky Carmelo health insurance. He was at the time very healthy but I wanted him to have it in place because I love him so much and didn't want anything to ever happen to him that would cause alot of financial stress. I wanted him to always have the best care. He's had allergy and eye issues that would have cost me a lot of money to get him better but because I had Pets Best insurance that helped tremendously. We are now getting to the point of his allergy's being more manageable thanks to the care he needed. I read reviews early on with Pets Best and they make the claim process easy on you by uploading the docs and receipts directly to their app on your phone. I appreciate that they do what they say they are gonna do. It's been great for us and we are thankful to have it. Highly recommended.
Don't Buy This Insurance - it's a SCAM
They have no customer service you can constantly try to get in touch with somebody and they will be totally unresponsive the only time you ever get contacted from them is when they let you know that they are denying your claim this insurance is not only expensive it does not actually apply to anything outside of basically a death emergency Would not recommend and would advise looking into other companies they can't be any worse than this one what a giant joke of a company take your money and run oh wait they already took my money
Insurer: Pets Best
By: Ryan