Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Grateful for Healthy Paws
Our goldendoodle is fun loving, curious and always into things. He recently ate a bunch of advil out of a backpack and was in the ER for 3 days. Healthy Paws was very supportive and delivered on their commitments. We are very grateful for Healthy Paws because keeping our dog safe is really hard (despite our best efforts).
Insurer: Healthy Paws
By: Alison
Claims
Trupanion makes filing and approving claims simple and easy. They are so supportive, keep you informed throughout the process and are quick to process/approve claims. Thank you Trupanion!!
Insurer: Trupanion
By: Judy
MetLife Animal Insurance
This insurance is the best animal insurance without a doubt I have ever had!!! They make it so easy to file a claim and they always let you know when they have received it and that they are working on it. As soon as it’s been approved they let you know and they pay on it within a week or two at the latest and they have paid almost 100% on every bill I have sent them over a four month period!! They are truly amazing and I would highly recommend MetLife for your animal.
Insurer: MetLife
By: vicki
Furkin helped me give my dog the best care
I'm so glad to count on Furkin service for my pet (Blue). Thanks to their services I was able to provide to blue required assistance for an emergency, being able to take her to our closest VCA and later on to an emergency hospital. I'm thankful with their support team over the phone and their team in charge of processing claims since every step was frustration-free, so I could focus on improving my pet's health. I totally recommend Furkin services to each pet parent, based on my most recent experience I could take advantage of a great coverage, kindness of the people from support, and a professional team ready to help you through each interaction. Thanks Furkin team!
Insurer: Furkin
By: Juan
Very kind
Very kind special people.
Insurer: Furkin
By: Anne
Very responsive
Very responsive.
Insurer: Furkin
By: Cynthia
First claims was a very pleasant experience
Making my first-time claim to Furkin is a very pleasant experience. Prompt email communication, digitized standard form. No question asked once I submit all the required documents through email.
Insurer: Furkin
By: Xinqu
Easy to deal with and good coverage
Very easy to deal with and the coverage is easy to understand. Fits my needs perfectly!
Insurer: Furkin
By: David
Porque siempre el servicio es de excelencia
Porque siempre el servicio es de excelencia
Insurer: Trupanion
By: Sandra
Kind.
Kind and straight to the point
Insurer: PHI Direct
By: Keiran