Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Karly was very helpful in going over…
Karly was very helpful in going over the different plan options and helping me pick the best one for our cat. Very friendly and never pushy.
Insurer: Fetch
By: Pat Mehrhoff
Figo Pet Insurance
I appreciate the ease of submitting claims, the user-friendly app and also the quick reimbursement times. So far it has worked exactly as the company said it would. Signing up with Figo through Costco is also a savings.
Insurer: Figo
By: Jeanne Wood
Routine Vaccination
Our dog went in for several routine vaccinations. The vet printed off the invoice,we scanned it in to the computer,and attached it to Pets Best claim on their site. I was notified promptly that they were already processing our claim. I was then notified via email that we would be receiving payment from our claim and within several days we had a check from Pets Best. We are more than happy with our plan through this company.
Amanda was extremely informative and a pleasant person to deal with
Amanda was extremely informative and helped lessen my worries as to what policies were best for my girls. She is very pleasant and I would give her a 5+ for a rating.
Insurer: Fetch Canada
By: Chari Neville
Pets Best has been outstanding
Pets Best has been outstanding. I couldn't ask for a better insurance to help during difficult times. They have always been wonderful, easy to work with and make the whole process stress free. I would hands down use Pets Best for any one of my loving animals with confidence.
Insurer: Pets Best
By: Danielle Pratt
Easy access and quick response
Easy access and quick response
Insurer: Nationwide
By: customer
My dog
My dog, recently got hit by a car. I submitted the correct paperwork, the emergency vet contact information. Called the emergency vet and the vet place also stated they submitted the paperwork twice and ASPCA is still stating they are going to deny my claim if the correct paperwork isn’t submitted. Nothing more we can do. Don’t go with this pet insurance place. Not acceptable experience.
Insurer: ASPCA
By: Becky Schoengarth
Best Pet Insurance
I’ve had this insurance many years & I’m completely satisfied with the coverage, service, & claims process.
Request more and more records that…
Request more and more records that don't exist for a young cat. I submitted his vacination and neuter records when I got the policy. He has only been to the vet twice since then - once for annual check up - sent those records twice and once for dental work. Also sent those records. Now your asking for more records? He is only 18months old! Has been to vet 3 times! There is no number to call or email for contact. Sure is easy to buy the policy - not so much to use it.
Insurer: Fetch
By: Terry McCarty Olson
A good company
Very quick to reimburse me for my covered expenses. They also have excellent customer service. I only wish I had known about them much earlier because then my dog's visits and expenses related to Behavioral Health would be covered (pre-existing so not covered). I also wish the premiums were lower.
Insurer: Pumpkin
By: Christine Sabatino Dunleavy