Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pumpkin is the best.
Pumpkin is the third pet insurance company I have used. It is by far the best! Customer service is great!
Insurer: Pumpkin
By: disappointed
Jacqueline and Joel helped a lot
Jacqueline and Joel helped a lot. I had to update my card because my card that I had on file had gotten hack. Always have wonderful experience when contacting Embrace everyone is so great
Insurer: Embrace
By: Jacqueline Patsouras
Joshua was really great to work with
Joshua was really great to work with. He was really positive and patient with us.
Insurer: Fetch
By: Louie Baca
I agree this is a great pet insurance…
I agree this is a great pet insurance company. Easy to submit claims, fast review of the claim, and quick turn around time on sending out funds. The invoices need to be for a single pet at a time, but once you are aware of that, it is a very smooth process
Insurer: Embrace
By: Scott Silver
Chow chow Mom for over 20 years
I would highly recommend Pet's Best! They are always right there! They are the best!
Excellent service
I am always pleased with the service from Pumpkin. Communication is excellent and claims are processed very quickly.
Insurer: Pumpkin
By: RT
They misguided me and avoid paying
My dog was involved in a major car accident, and 4 months after she jumped from the couch and hurt her ligament, but they declined my claim because they said this issue is a degenerative disease. I called them up, the advisor told me to file for a reassessment, I did it, and they said we need more documents to show it was from a major accident. I told them it's okay to provide after 180 days. She said yes since you opened up the reassessment in that window, and we need more documents. I gathered all the documents to provide them; it took me about 8 months. They said OOO, it's 180 days after, and we can't do a reassessment. BULLSHIITTT
Insurer: Pets Plus Us
By: parsa
Scam Alert for Pets Best
I submitted $800 worth of claims. Wellness, shots, an early and meds. It took them over a month to get back to me via email to advise they denied all claims. This company is a total fraud. I paid my premium every month for over a year and received absolutely no benefit from it. Don't trust this company.