Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Rebecca was very informative and…
Rebecca was very informative and patient. She explained everything to me and what the best coverage for my dogs.
Insurer: Prudent Pet
By: Cynthia
Aileen was professional & helpful
Aileen was professional and very helpful. She took the time to explain what was covered and how the policy works. She made sure all of my questions were answered before I decided to sign up.
Insurer: Fetch
By: Linda
Pets Best insurance was the best…
Pets Best insurance was the best purchase we have made for our dog. Filing claims is incredibly easy and provides us a ton of peace of mind for the health of our dog.
Insurer: Pets Best
By: Erik Bergerud
The customer service and how quickly…
The customer service and how quickly and easy the app is to use. Highly recommend to anyone that is paying too much for car insurance.
Insurer: Sonnet
By: Nelsonnvzx AAAZAASCSBuera
If you’re going to require a call in…
If you’re going to require a call in order to cancel a policy; something that can be easily accomplished through a button in the app, you should be willing to staff your call center. Customer service has been ridiculously bad and the coverage is not good for what they charge.
Insurer: Embrace
By: Brice Kiser
Embrace is extremely competent
Embrace is extremely competent, organized, responsive, and empathetic.
Insurer: Embrace
By: Robert Heber
Quick claims processing and…
Quick claims processing and professional assistance. I have used this company for many years and never been disappointed in their service.
Insurer: Pets Best
By: Mary French
Customer service
Nadine was absolutely amazing. She was very patient with me and explained in detail what I could expect and the best plan for what I was looking for. I was very happy with her support. Very pleasant to deal with a fact extremely pleasant to deal with.
Insurer: Fetch
By: Eileen Commorato
Amanda was great
Amanda was great. I have used Fetch now for over 10 years with various dogs and the customer service is always excellent. Amanda helped me this time and was great
Insurer: Fetch
By: Fleur
Very happy with PetsBest
My kitties are just 3 yrs old but I’ve been very happy with PetsBest. Claims are paid on time actually pretty quickly. The money is in my bank account within 10 days as a direct deposit. Claims are very easy to submit as well. Takes just a few minutes. The one time I didn’t need to speak to them the man I spoke to was very helpful and helping me pick which plan would be best for my cats. He was actually great.