NOT a Smooth Transition from PC Pet Insurance

Out of 10

We were sadly transferred from PC Pet Insurance to Pets Plus Us and there's a huge difference between the two. My vet has sent a number of claims over the past few months, but I've only heard back from Pets Plus Us 3 times. However, the biggest issue for me is that there is no way to access your account online. I don't mind if reimbursements take some time, but in 2019, I'd expect to be able to see my claims and reimbursements online. Disappointed and shopping for a different insurance company :( ...

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Claim Amount

Mixed Breed

Age of Pet
Over 8 years

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Posted: 03/29/2019

Hi Linda, We do recognize that our members who have moved to us from PC had access to a customer portal to view their claims online. We are committed to creating the same user experience for you and are currently developing a customer portal in the very near future. Please feel to call in any time at 1-800-364-8422 and one of our friendly Advocates would be happy to discuss the status of your claims or address any other questions you may have. Thanks & paws up! Carolyn, Top Dog of Business Solutions, Pets Plus Us.