209,301+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,301 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The staff is so helpful and caring !
The staff is so helpful and caring !! They also are with us all the way and expedited my reimbursement.
Insurer: Pumpkin
By: Brown
Please stay away they do not care about your loved ones. Typical insurance company
Please stay away from this company. They do not care about your pets, and they are not there when you need them most. I am writing this to report what I believe to be an improper denial of a valid insurance claim and a failure to adhere to the terms of the policy. My dog, Mila, was diagnosed with advanced periodontal disease, which progressed to tooth root damage, infection, and a fractured jaw with involvement of the nasal cavity (oronasal communication). As a result of this condition, she required emergency surgical treatment, including dental extractions, treatment of infection, and stabilization of the jaw. The treating veterinarian, Bremen Animal Hospital LTD, documented that this condition and the procedures performed were medically necessary and required immediate intervention. Without treatment, the condition would have caused ongoing severe pain, inability to eat, and risk of further complications, including systemic infection. I submitted a claim under my Platinum plan with additional wellness coverage for reimbursement of approximately $1,788.00 in veterinary expenses. This claim was denied in full. Based on the policy coverage for accidents and illnesses, this condition and the resulting treatment fall within covered events. The diagnosis was not the result of neglect, and the treatment was not elective or preventative—it was necessary medical intervention for a covered condition. The denial of this claim appears to be inconsistent with the stated terms and intent of the policy. I am requesting a formal review and reversal of the claim denial, with reimbursement of eligible expenses in accordance with the policy. I also request a clear, written explanation citing the specific policy provisions used to justify the denial. Consumers should be aware of how this company handles claims, especially in urgent medical situations where coverage is expected but not honored.
Insurer: Spot
By: Joseph Ortega
Extremely user friendly and helpful
Extremely user friendly and helpful for new pet owners. They also offer a wonderful deal of covering wellness check appointments if done within two weeks prior to signing up. So if you were a little shocked like I was with the first vet bill, definitely give them a chance.
Insurer: Pumpkin
By: customer
Financial support to provide further testing to determine the issue
What made this experience great was the vet sent a quote to Trupanion prior to providing services. I was able to add some tests that I was not going to do in an emergency situation due to cost so this was very helpful. With the ability to perform all the tests they were able to diagnose the issue with my dog and he is now on the road to recovery.
Insurer: Trupanion
By: Sharon
Haven't had to use it as of vet but I…
Haven't had to use it as of vet but I will still say it a reasonable price for the coverage 💯👍🏿
Insurer: Nationwide
By: Keyma
Submitting the claim was a simple…
Submitting the claim was a simple process and the response was prompt.
Insurer: Pumpkin
By: Liat
Fast and easy claim
I filed the claim in my phone app. It was very fast and easy. I had the refund in my checking account in a couple of days! Easy peasy!
Very easy to use
Very easy to use Didn’t have to do anything my vet did it all
Insurer: Trupanion
By: Nancy
Our pets are so important to us
Our pets are so important to us, and MetLife Pet Insurance made it very easy to get them the coverage we want them to have. It brings us peace of mind.
Insurer: MetLife
By: james wason