2
out of 5
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1
out of 5
BEWARE—Total Rip Off
We’ve had HP for 7 years…never filed a claim. We filed a claim recently for allergy treatment. Rejected initially as a “wellness visit”. Revisited after I complained. One week later premium increased from 250 to 550 a month.
- INSURER: Healthy Paws
- POSTED: 07/22/2023
- BY: Shirley
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
2
out of 5
Always a catch
I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
- INSURER: Healthy Paws
- POSTED: 07/10/2023
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 7 - 10
1 comments
POSTED: | BY: Healthy Paws Customer Service
We’re sorry for any confusion with your claim. Your claim was denied under the wellness exclusion. Since the invoice only noted a parasite exam without any medication, without clarification it appeared to be wellness related. A member of our Customer Care Team replied to your email on 7/10 noting that if you would like to have the claim reviewed, we would need medical records from that visit. We never received a response, nor were records submitted. As such an appeal case was not started. We are happy to take a second look at this claim for you if you simply provide either the date of service examination notes for the test or a letter of clarification from your veterinarian. The examination fee is a plan exclusion and as such is not eligible for coverage. We strive to be completely transparent about this exclusion and our entire policy. Information about this is available prior to and after enrollment via the Frequently Asked Questions on our website and in our online sample policy.
2
out of 5
Used to be decent
I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
- INSURER: Pets Best
- POSTED: 07/10/2023
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 4 - 6
5
out of 5
Verified
5
out of 5
Verified
Because Trupanion has changed in my opinion claims taking to long refused claim because puppy had problem 3 days prior to the 30 day period .
Because Trupanion has changed in my opinion, claims taking to long , refused claim because puppy had problem 3 days prior to the 30 day period .
- INSURER: Trupanion
- POSTED: 05/19/2023
- BY: Mary
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
5
out of 5
Verified
Service provided my customer service agent was fantastic!
Service provided my customer service agent was fantastic! Everyone that I have had the pleasure of dealing with on this question and prior questions have always been very helpful and friendly.
- INSURER: Trupanion
- POSTED: 05/17/2023
- BY: Richard(Rick)
- BREED: Mixed breed
- AGE OF PET: 4 - 6
5
out of 5
Verified
A great partner in our puppy's care team
Trupanion has been a lifesaver for us. Our Bernese Mountain Dog puppy was diagnosed at a very young age with painful bilateral elbow dysplasia with fragmentation and has required extensive diagnostics, medications and physical therapy. Trupanion has been there with us every step of the way and covered 90% of all eligible costs (after deductible). As we go into surgery next week at one of the preferred Trupanion express clinics in the Seattle area it is a relief to know she will get the expert care she needs with the level of insurance coverage designed to make it happen. Highly highly recommend!
- INSURER: Trupanion
- POSTED: 04/30/2023
- BY: Catherine
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
2
out of 5
Verified
1 comments
POSTED: | BY: Healthy Paws Customer Service
Shirley - We truly appreciate you being part of the Healthy Paws family for over 7 years. We're glad that out team was able to correct the error and process your claim. Annual reprices are scheduled once a year on the policy's anniversary date for all policyholders and insurance regulations require that we send out a notice to our clients whenever there is a plan change. It was coincidence that you received the plan update email after your claim was processed. We understand your concern and would be happy to review your account and discuss your pending premium increase with you in greater detail. Please call us at (855) 898-8991 and we will gladly answer any questions you have regarding the factors that went into your premium increase.