209,301+ Pet Insurance Reviews You Can Trust
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Horrible!
I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!
Insurer: Pets Best
By: Sarah
Pets Plus Us bought my insurer, and has after years of paying premiums, raised my premium from $54/m to $380m over 8 years.
We will never insure another animal with this company. They are literally, not trustworthy. I mistakenly thought I was buying insurance from a reputable company when my dog was young, so that all those years where we never used it and just paid them, would mean that when my dog was old (almost 15) and needed care, I would be able to have that security. Instead, this isn't that. This is gambling. If I use the policy in the previous calendar year, my premium goes up. My dog got and survived cancer twice in 2024 and 2025 and each time they raised her rate MASSIVELY the next year. Now she is elderly, and she needs her policy, and they have intentionally made it so expensive for me to keep my elderly dog insured I may have to quit the coverage. (Because there have been months where my family had to buy less groceries to keep my senior dog insured.) They want young healthy dogs to pay pay pay pay in, and then when your dog gets old and needs them, they run you off your policy with unregulated and EXCESSIVE premium increases. When I opened my policy it was $54/m, $200 deductible, 20% copay in 2018. Now that my dog has too many pre existing conditions for me to get her any competitive policy anywhere else, they have me at a $380/m, $600 deductible, 20% copay. Just to keep her insured. And I know it's because they don't want to insure her anymore, they don't want to honour my policy, and there is no regulation saying they can't just renegotiate MY/OUR end of this deal every year, to reflect *their risk* and *cover their profit margins* (and then some.) Never in a single year did I ever pay them less than I was reimbursed... NEVER ONCE. and they still raised my rates through the roof for no reason besides my dog is now not purely handing over cash. I know this because my other senior dog is also insured, is also 15y old, and has had no cancer, and their rate has gone up 5-10% year on year. (And now, my other dog of the same age and type) is $260 LESS than my dog that needed her policy TWICE to have minor surgeries to remove cancerous lumps. Done at the local vet, not even a specialist. And they're burning me off her coverage now--holding my elderly dog hostage with these rates. They know she is too old for me to get her any other plan anywhere else, so they have me by the throat. We have new pets NOT insured with PPU. (Time will tell if we get burned the same way.) But this has been a nightmare. Lose her coverage, or pay the ransom amount for her health and safety. After 9 years of paying every month. 9 years of two dogs insured. and they're forcing me to choose now between something I paid for so that *it would be here for us now*--or my families groceries. That's the kind of company this is. THAT IS WHO THEY ARE. .
Insurer: Pets Plus Us
By: A
Pet's Best is best
I had an emergency with my dog. Expenses were growing and still ongoing and although I had insurance I worried about the claims process which I hadn't used yet. My expectation was that I would get the typical responses expected from any insurance company that very little would be covered. To my surprise the process was simple, no arguing on coverage and Pets Best held up their end of the bargain! I'd recommend them to anyone!
Great Experience
Easy, cost effective. great value for my puppies
Insurer: MetLife
By: Martin Rodriguez Jr
Enrollment was quick and easy
Enrollment was quick and easy! Thank you
Insurer: Nationwide
By: customer
Embrace Pet Insurance A Partner Who Cares
Embrace Pet Insurance have covered my two sphynx since 2015 and I have been overall pleased with their service and the value for the costs. They have even been able to work with me when work required my extended stays overseas and my cats needed to be seen by veterinarians outside of the USA. My one recommendation for them to improve upon their service is to mirror the prohibition of holding Pre-existing conditions as against pets the way that human health insurance no longer is allowed to do that. Would make getting an older rescue pet much less risky. Especially if I wanted to take on a foster pup.
Insurer: Embrace
By: Wisdom of The Sphynx
The reimbursements have been very small…
The reimbursements have been very small with the last two vet visits. Description is cryptic
Insurer: Fetch
By: OLYMPIA lIO