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Pet parents across the U.S. and Canada have left over 225,096 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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vet team and insurance dream combo
We recently signed up our dog up for insurance due to rising cost of vet care. We had our dogs annual wellness exam two weeks after we signed up and were very pleased with the coverage of routine care and vaccines.
Cheaper rates but higher denials
Been with PetsBest for about 5 years now and they were good in the beginning with great premiums and approval for claims now our last few claims have been denied, our costs are skyrocketing and petsbest is becoming just another shitty insurance company more interested in quarterly profits than actually helping Americans and their pets.
Insurer: Pets Best
By: Luke
An Unexpected Emergency
"My 2-year old Golden Retriever was throwing up on a Saturday morning, and I didn't worry at first. She didn't eat all day and then began throwing up again, late afternoon. My vet was closed for the weekend so I brought her to a VEG emergency room. They thankfully did not find anything critically wrong with her, but did many tests just to make sure. I was worried about the costs, but Pets Best covered almost everything, and very quickly!"
Sudden Epilepsy in our Husky
Out of no where our sweet boy had a seizure. We took him to the vet and they were able to give him temporary medicine. A few weeks later he had 6 seizures total and we had to take him into MedVet. We knew this would be an expensive process and we would not be able to keep up with these expenses without Pets Best. Our boy is doing well now and we get to tell everyone at the park how much he has benefited from having insurance. We will insurance our dogs for the rest of our lives!!!
Pets Best is the Best!
We have had Pets Best since my delightful, but spoiled dog was in our possession at 10 weeks old I believe. Everything has been smooth, when claims were denied, it was clear as to why, I am happy with this Pet insurance. Pricing has increased as he's gotten older, disappointing as we've had very few claims. Other than how much price has been escalating each year, I am very pleased with Pets Best.
Insurer: Pets Best
By: Karin
CLAIM UNACCEPTED
MetLife uses fine print to inform you about waiting periods. Also, they do not want to cover simple x-rays. Very disappointed. They kept saying she had a pre-existing condition which wasn’t the case.
Insurer: MetLife
By: Ellen
Easy claims process
Glad I have this insurance! Claims process is so easy and I was reimbursed very quickly.
Actually the best.
We became a Pets Best customer several years ago, mostly because the policy was affordable and it was good to feel like we could get some support if - or when - anything went wrong with one of our pets. We never imagined that our beloved dog Maggie would be diagnosed with bladder cancer, and she began a very long battle with it. The treatments were incredibly expensive, but she seemed to be responding well to them and we got many, many more beautiful months with her as a result. Pets Best was there the whole time - we'd make a claim for a chemo appointment, which was a simple form with the receipt attached, and before long, we'd get a confirmation that the claim was being processed, and then the money would show up in our bank. No arguments, no requests for onerous information or documents. This literally enabled us to say goodbye to our sweet girl in the gentlest way. That's priceless. Thank you.
Pet care
Savannah Animal Hospital is on time with appointments. Easy to get meds. They don't push specialists or testing. They were prompt and kind with end of care for my little chipoo. They are caring for my Coonhound currently who may have Cushings.
Disappointing coverage when you actually need it
I would not recommend Pets Best. I’ve paid my premiums expecting genuine protection when my dog needs veterinary care, yet they appear to use an extremely broad interpretation of “pre-existing condition” to deny claims. My recent claim was denied in its entirety by linking aear haematoma to a previous history of allergies, even denying the urgent examination and diagnostic testing. Insurance only has value if it actually provides reasonable coverage when you need it. Based on my experience, I have very little confidence in Pets Best and would strongly advise pet owners to read their exclusions very carefully before purchasing a policy.