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All of the service representatives I…
All of the service representatives I spoke to regarding my most recent claim were extremely helpful, courteous, and polite. I'd say the Prudent Pet Service Reps are very professional and top class people. Not something that is very common now-a-days and is very much appreciated by customers.
Insurer: Prudent Pet
By: Angie
easy and expedient claims process
we really appreciate the ease that we have in submitting claims online and the expediency in resolving them. Very impressive!
Insurer: Embrace
By: Trish Woods
Very responsive
Very responsive. Quick to process claims and fair in their reimbursement. Highly recommend!!
Insurer: Spot
By: Nancy Burdick
Thank you Embrace
Thank you Embrace! You have been a life saver for Rilee. Your staff answers questions and is patient with our inquiries! Great company! Thank you again!
Insurer: Embrace
By: Kathy
Monthly payment tripled
I have been with this company since the 90's. My recent experience has been nothing short of a horror show. I have had a small mixed breed since 2013. Accidentally, my vet sent a document stating my dog was a bulldog, and my monthly payments went from $186 to $486. It is now 3 weeks later, seven emails from my vet stating their clerical error, 5 customer service agents at Healthy Paws (useless), two customer service liaisons at Healthy Paws (broken promises), and my monthly payment is still $486. Tomorrow, I will make my eleventh phone call to a Healthy Paws useless agent, telling my entire story again because this company doesn't allow you to speak to the same person and I probably will get nowhere. There is no one I can call to fix this problem. After my 15-year-old dog passes, I will never go back to this company. There are plenty of dog insurances out there.
Insurer: Healthy Paws
By: Caliope Archon
Reimbursement was done very quickly.
Reimbursement was done very quickly.
Insurer: Pets Best
By: Matthew Rinker
Slow website
Slow website. If I am paying just for illness and not for wellness at this rate, I am cancelling asap.
Insurer: Fetch
By: Marci
Caution: My Disappointing Experience with MetLife Pet Insurance
I am sharing my personal experience with MetLife Pet Insurance to help other pet owners make informed decisions. While this is my honest account, I encourage everyone to carefully evaluate their options before choosing a pet insurance provider. Key Issues I Experienced: Claim Denial Based on Preexisting Condition: My claim for my cat was denied, with MetLife citing the condition (stomatitis) as preexisting. Based on the medical records and timeline I provided, I believe this determination was made in error. The records showed no diagnosis, treatment, or symptoms of stomatitis before the policy’s start date. Despite this, my concerns and supporting evidence appear to have been overlooked. Repeated and Unclear Requests for Documentation: After submitting all the requested documentation, I was asked repeatedly for additional records without any clear explanation of what was needed or how it related to my claim. This created unnecessary delays and left me feeling frustrated and unsupported. Lack of Response: I sent a detailed letter on January 2, 2025, requesting a reevaluation of my claim and an explanation of the repeated documentation requests. As of today, I have not received any acknowledgment or response, which has been extremely disappointing. My Next Steps: Given my experience, I feel it is necessary to take the following actions to address my concerns and seek a resolution: Filing a Formal Complaint: I plan to submit a complaint to the State Department of Insurance to ensure my case is reviewed independently and to raise awareness about these practices. Consulting Legal Counsel: I will seek advice from a legal professional to better understand my rights and explore options for resolving this issue. Sharing My Experience: To help other pet owners make informed choices, I will continue to share my story through consumer advocacy platforms and online reviews. Reevaluating My Coverage: I am actively exploring alternative pet insurance providers that prioritize transparency, efficiency, and customer care. A Word of Caution to Other Pet Owners: While this was my personal experience, I encourage others to carefully review the company’s claims process and policies before making a decision. Based on my interactions, I felt unsupported and unclear about the handling of my claim. Pet insurance is meant to provide peace of mind during stressful times, and I hope MetLife will take steps to improve its processes in the future. I hope sharing my experience will encourage other pet owners to be vigilant and help MetLife reflect on areas for improvement.
Insurer: MetLife
By: Monika Niewiadomska Schulkins
Reps are personable and true. Cheap, Effective, Reliable.
Reps are fantastic to work with. Very personable and do not give the "corporate insurance" vibe. They allowed you to make the plan that works best for you and their turnaround time to get you reimbursed is within a week, which is fantastic.
Insurer: Prudent Pet
By: njstrickleroutlook.com
Delaney
Your young lady named Delaney was so informative and helpful. Just the way a customer service representative should be to make a good impression on a new customer. She was very informative and helpful answered all my questions in such a nice manner. If she is any indication of how your company works, I already love it.
Insurer: Prudent Pet
By: Sandra Mellen