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First year of experience was good
This is my first year of Spot coverage for my large dog for accidents and illnesses. Did not have much to claim. But what I did submit was easily completed. The company was easy to work with, customer service answered my questions clearly and seemed to have no problems understanding and processing the claim. Very pleased with this initial experience.
Insurer: Spot
By: George Harvey
Happy Customer
Have been with Embrace for several years and have been very happy with them. They are much easier to work with than my own insurance company. Everyone has been very helpful and claims are approved quickly. I know when my pet is in distress that they have my back.
Insurer: Embrace
By: Andrea W
Not Dependable
I was issued reimbursement for my puppy on December 30,2024. I was told check was mailed out on January 3, 2025. Told to wait 7 to 10 business days which I did. No check. Called and was told to give it until the 17th of January but still no check. Called again and was told to give it until the 20 of January. Still no check. Called on the 21 of January and was issued a new check and now they have went from a check arriving in 7 to 10 days to saying it will be up to 20 business days for me to receive my check. I have direct deposit but yet they say they can’t put it in direct deposit because I didn’t sign up for direct deposited when I first did the claim. There is no way that it takes a check this long to arrive to anybody. This place is not reliable and I would advise people not to use this insurance for your pet cause you will not get your money back in a timely manner and they will feed you with false information about your reimbursement. This is my first and last time using this company and I have opted out of this service. Will not ever be using Spot again.
Insurer: Spot
By: Ebony Hall
Extremely difficult to deal with
If you have ample time to debate with these people and call in on every claim, resubmit every detail multiple times and waste hours or your life, it’s right for you. Your app needs more space to put in notes as a one liner description is inadequate since your team does not examine documents thoroughly. I have had to submit & appeal basically everything I did; To the point where I waited on all my claims to be completed before I made my call as I don’t have time to call on each and every claim every step of the way. Do not waste your money.
Insurer: Fetch Canada
By: Trista Alves
Best insurance for your pet
Pets Best is an amazing insurance for your pet. I’ve had to file two claims so far and they have covered both. It’s the first time I’ve ever gotten insurance on a pet and for my very first experience. It’s been really good.
Easy instructions to submit claim
Easy instructions to submit claim
Insurer: Embrace
By: scott milnes
FRAUD CAUTION
CAUTION DO NOT GO HERE. THEY COMMIT FRAUD. AND CHARGE FEES AND DO NOT REALLY DO THE LAB. THEY DOCUMENT FALSE REPORTS NEVER DONE IN PET CHARTS.
Easy to file, quick to receive a determination
It is very easy to make a claim with Pets Best. Many claims are reimbursed. When they are not, clear and reasonable explanations are provided to explain why the claims aren't covered.
Extremely helpful
Absolutely impressed with the detailed information and assistance provided!!
Insurer: Pets Plus Us
By: Cindy
Latest 1 comments
I am being charged 80$ and I do not have an account please refund my money and stop stealing from my account
Stitch
"My parents were able to take my dog to the vet while they "borrowed" him for a trip to the Eastern Sierras. We were able to update his rabies vaccination and get him licensed in our municipality shortly thereafter. Filing a claim with Pets Best was simple and claim was processed within a day. Aloha Dre!"