Formerly Good, Now Useless
From 2016 to April 2020 I had a Healthy Paws policy for my late dog, Jiminy. The ease of filing claims via the Healthy Paws App and responsive customer service representatives and reasonable premiums led me to recommend Healthy Paws to several friends. I did so even after Jiminy’s premiums increased from $48 per month to $62 per month. He was an elderly dog with an increasing number of health problems so the increase seemed fair. After Jiminy passed away, I adopted another rescue dog, Daisy, and purchased a Healthy Paws policy for her. I provided Healthy Paws with all of Daisy’s veterinary records from the adoption agency and provided records of all her vaccinations and wellness checkups after I adopted her. Healthy Paws did not have to pay any claims for Daisy from October 2020 until October 2021 when she had surgery to repair a cherry eye she had developed in July 2021. When I filed the claim on October 8, Healthy Paws suddenly wanted all sorts of additional documentation. I sent the final documents, including the vet’s notes from the surgery, to Healthy Paws on October 29. On November 9, Healthy Paws sent me a form email denying the claim because 30 days had elapsed since October 8 when the claim was first filed. In the fine print on the web site it said I could refile the claim and provide all the documentation again. I wrote back to Ms Sara Bailey, the customer service rep, telling her to cancel my policy effective November 10 and requested an email confirmation that the policy had been cancelled. Three days later I still had not received a confirmation so I called Healthy Paws customer service. The rep found my cancellation email in the records.and cancelled the policy effective Nov 11. No explanation or apology for the lack of response was offered. It used to be good insurance. It isn’t any more
- INSURER:
Healthy Paws
- POSTED: 11/13/2021
- BY: Mary
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
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Fabulous customer service and never disappointed with the amount paid.
Have never been disappointed with the service. Would highly recommend Trupanion!
- INSURER:
Trupanion
- POSTED: 11/13/2021
- BY: Karleen
- BREED: Bichon Frise
- AGE OF PET: 7 - 10
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Fabulous customer service and never disappointed with the amount paid.
Have never been disappointed with the service. Would highly recommend Trupanion
- INSURER:
Trupanion
- POSTED: 11/13/2021
- BY: Karleen
- BREED: Bichon Frise
- AGE OF PET: 7 - 10
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The simplest and best pet insurance
Super easy! The policy is simple and the website answers all of the basic questions regarding the insurance. And calling the help line regarding a question more personalized to my situation was super fast and the employee who helped me was extremely helpful and prompt in answering my questions.
- INSURER:
Trupanion Canada
- POSTED: 11/13/2021
- BY:
- BREED: Maltipoo
- AGE OF PET: 7 - 10
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Fabulous quick service!
The claim was easy to make, and was evaluated and paid out within days of the surgery that our dog had. We were very gratified.
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Nice, when u need it.
I've had absolutely no problems With getting reimbursed from Trupanion. Getting paw prints on my cats is a different story. I am happy with Trupanion. Glenn Holland.
- INSURER:
Trupanion
- POSTED: 11/13/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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the staff are very helpful my last 2 client helpers have been there for me every step of the way even though coverage can't occur they are helping navigate a trying situation and show compassion for feather it means alot.
the staff are very helpful, my last 2 client helpers have been there for me every step of the way even though coverage can't occur, they are helping navigate a trying situation and show compassion for feather, it means alot.
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Trupanions excellence in paying claims
There's never an issue with Trupanion on my dog's claims.
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My service person was so very friendly and helpful.
My service person was so very friendly and helpful. Very pleasant to talk with.
- INSURER:
Trupanion
- POSTED: 11/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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