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Website is Nationwide knows how to do pet insurance !!easy to navigate
Website is easy to navigate. Excellent descriptions and the price is awesome with great options.
Insurer: Nationwide
By: Bobbie
asking irrelevent document to deny the claim and poor customer service
I submitted a claim for an accident (My dog's eye got scratched) in December of 2024. They asked for medical records from 2022 and 2023. I tried to contact them via chat and call. It is IMPOSSIBLE to reach to a human. I had to chat with the bot and tell them I wanted to cancel my policy because could not get any help from anyone regarding my claim. My dog was healthy and he did not have any doctor visits except for vaccines(which are not covered by his insurance) those years. Finally, I was able to talk to a human agent. He was not helpful at all and I ended up canceling my pet's policy. They do anything to deny your claim and I don't recommend this insurance to any pet owner.
Insurer: Fetch
By: Negar Haghighi Nicki
My agent was so kind and went above and…
My agent was so kind and went above and beyond to get my kitty policy going. She was fabulous.
Insurer: Nationwide
By: customer
Josh was great
Josh was great! So helpful and got everything done fast! I appreciate that!
Insurer: Fetch
By: Molly Siegrist
The claim submission process is EASY and INTUITIVE
The claim submission process is straight forward and I found it easy to do.
Insurer: Embrace
By: Richard
Fetch is THE WORST
Fetch is THE WORST. I called to cancel my policy because I wasn’t able to use it for a costly emergency and the customer service provider convinced me to keep it, I filed 3 claims all of which were for BASIC things that were supposedly covered under my policy. Each time they asked for more information for the things I was claiming, I provided them and was denied everytime. I more than met my deductible and ended up having to pay out of pocket for everything my dog was seen for. Each time they gave me some BS reason as to why I couldn’t be reimbursed. Do not use them, this is totally a scam!!!!
Insurer: Fetch
By: Candace Honecker
Scammy behavior when you need help
I’ve been with pets best for years without filing claims. 2 years ago I filed a claim when my dog got an auto immune disease. Not only did they fight me every step of the way to get reimbursed but now they double the monthly cost every year. It takes months to get reimbursement and now I’m stuck paying either $300/month for one dog who is generally healthy or cancelling altogether. They seem great at first but like all insurance companies, in the end all they want is a profit without having to pay out.
Insurer: Pets Best
By: Laura
Great customer support!
Great customer support!
Insurer: Embrace
By: John Chastain
Easy to use claim submittal process
Easy to use claim submittal process
Insurer: Embrace
By: customer
The claim was processed quickly!
The claim was easy to submit, but the most surprising thing was that not only was my claim approved, but it was processed and paid so quickly. Before this experience, I thought Prudent Pet might look for ways to deny claims. I was pleasantly surprised that they did what was right. I now feel confident that this insurance is worth keeping.
Insurer: Prudent Pet
By: Mark Weltman