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Although the reimbursement timeframe…
Although the reimbursement timeframe states 10 days, there is no guarantee when you’ll receive your reimbursement. I’ve submitted a claim on 1/09/25 and as of today, 1/28/25, I have not received my reimbursement. Highly unacceptable as this is the second time this has happened and I’ve only submitted three claims. I will be canceling and switching to Fido.
Insurer: MetLife
By: Tina Marie Burgos
Filing Claims online has been a great service.
Filing a claim online has been an easy process instead of waiting for my vet to submit the claim. There has been a few items in the past few invoice claims that were processed as wellness instead of medication that the vet dispensed as a prescription. I had to resubmit the claim to have it corrected. Will need to resubmit the 1/7/25 claim for the prescription medicated shampoo too. Overall, satisfied with Embrace Pet Insurance, it helps my dog get the care she needs when health issues arise.
Insurer: Embrace
By: Christe Miller Lum
Very pleased with Spot
Very pleased with Spot! Thank you for handling our claim in a timely manner & keeping us informed along the way.
Insurer: Spot
By: Shelley
Easy to use and very friendly customer…
Easy to use and very friendly customer service
Insurer: Embrace
By: Sandra Orvig
Very effecient
Very easy to work with. They are very prompt and helpful. I would recommend.
Insurer: Spot
By: Susan Hoyem
The website was user friendly
The website was user friendly, but I applied just a few minutes ago, so I have no idea how good the company is, or how much I trust Peyton Manning.
Insurer: Nationwide
By: Shaven
Grateful We Found Pet’s Best
I’ve had pets my entire life but never opted for pet insurance. I’ve had some hefty bills but figured the occasional large expense would be offset by the insurance annual premiums, deductibles, etc. And, truthfully, I was really skeptical about coverage and cynical that there would be a lot of hoops and hidden exclusions. However, after hearing a few traumatic stories over the last year, I decided that 2025 would be the year we’d finally get coverage for our dog, Hope. A good friend had recently gotten a puppy and did her homework thoroughly vetting insurance companies. Her decision, after a lot of analysis, was Pet’s Best so I took her lead and, on Jan 3, I opened our first ever policy. I paid annually for a slight savings and was pleasantly surprised that it didn’t cost as much as I had expected. ($450 / yr for 5 yr old healthy dog, $1k deductible, 90% reimbursement, no routine care). I certainly hoped I’d never need it and filed the paperwork away. For injury, there is a 3 day waiting period so on 1/6 I was notified Hope was now covered. To our horror, on the evening of 1/8, I let Hope out in our fenced in yard (very safe, no dangerous areas, etc) while I bundled up for our evening walk. Within minutes, she returned to the door with an 8” x 5” area of her flesh ripped off her right shoulder and chest. It was a horrific injury and we still have no idea how it happened even after walking our property countless times. We have a new fence with nothing sharp so it wasn’t the fence. There were no punctures so not a bite. We are doubtful a bear was inside our fence as they are not too common in our area but it’s the only creature that could do this amount of damage with one swipe. It will likely always be a mystery. In any case, we rushed Hope to an emergency vet where she needed over 60 stitches. Unfortunately due to the location and size of the injury, blood flow to the wound was a challenge and the skin became necrotic. Over the last 20 days, Hope has had 4 surgical procedures. The final one was complex, involving intubation, anesthesia, the removal of large areas of dead skin, installing a drain and stitching her back up. The bills have totaled $6k so far. I submitted our claims to Pet’s Best via a very quick and simple process on the app. They handled the rest, requesting the medical records directly from our vet. Miraculously, I heard within a week that our claims had been processed and paid. I was shocked at how simple they made the process and how quickly they reimbursed us without a single exclusion. This has been an extraordinarily stressful time as a pet owner but I am so grateful that we found Pet’s Best. I have already shared our story with many pet owning friends who share my former cynicism about insurance coverage. While the injury has certainly been a horrific experience, I can’t say enough good things about our experience with Pet’s Best. I highly recommend them!
Insurer: Pets Best
By: Erin Byron
Best pet insurance
I was able to give my dog the care he needed to save his life thanks to Healthy Paws. The claims process was simple, and reimbursement was fast. I could not ask for better service or care during a stressful time. There are no words to express my gratitude to my pet insurance company.
Insurer: Healthy Paws
By: KaiKai
Price went up 50% in the last 3 years
In the last 3 years they keep raising premium prices. Ours went from $90 to $170. We’re told it’s because the industry raising rates, not because our dog is getting older, but it’s hard to believe.
Insurer: Trupanion
By: Polina Vayner