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PLEASE never catch yourself without pet…
PLEASE never catch yourself without pet insurance. After an unexpected spinal cord injury in March 2024, we incurred a huge cost. We decided we needed to insure our pets afterwards. After a month of research, I chose embrace! Within 2 days of filing my claim after an accidental poisoning, I had the refund in my account. I will never switch pet insurance! Choose embrace!
Insurer: Embrace
By: Melton
Good customer service ruined by poor automation
The customer service team members are amazing and super friendly and helpful. The one star is because of how appallingly Fetch have tried to automate the process of getting in touch for help. The bot on the site is incredibly frustrating as it offers you a few options but never the one you want and no option to chat to a human. Calling on the phone is also frustrating as it doesn't have all the options, it puts you through to automated systems with no option to try and talk to a human. It also put the phone down on me twice. One time I pressed an option and it took me to a post-call survey even though I hadn't spoken to anyone yet. Then to resolve my issue I needed to email and the auto-response gave instructions for claims, which is not what I am trying to do and when I reply to try and rectify I realise I am emailing the Fetch Bot. Please Fetch can you think about your end-to-end customer experience and all their use cases. Your customers will judge you based on the barriers you put in front of them. And I feel sorry for your customer service teams having to deal with people who have been thoroughly frustrated by automation before they get passed to them.
Insurer: Fetch
By: Hannah
Once I got to the website
Once I got to the website it was quite easy to follow and apply. I was reimbursed $90 per cat for their annual visits and vaccines.
Insurer: Spot
By: Greg seagren
So easy to deal with and submit my…
So easy to deal with and submit my claim.
Insurer: Embrace
By: Deborah Massari Onest
Signing up was a quick and easy…
Signing up was a quick and easy experience. I spoke with someone via chat to have a couple questions answered and then joined through the email where I received my quote. I hope all of my experiences with this contract will be this easy.
Insurer: Trupanion
By: Kim
Art was the agent who assisted me today…
Art was the agent who assisted me today and he provided phenomenal service.
Insurer: Nationwide
By: Katrina Moody
Professional
Professional, knowledgeable agent.
Insurer: Nationwide
By: Steve Mueller
I just insured our second dog
I just insured our second dog, Wednesday. On recommendation from our vet, I had already gotten insurance for Captain, that paid off when he needed a tumor removed. Franklin, from Nationwide, was knowledgeable, courteous and made it real easy to apply for insurance for Wednesday.
Insurer: Nationwide
By: Chuck NeJame
Rebecca was very informative
Rebecca was very informative. Very funny and nice. She was wonderful to speak to and very clear and understanding. Thank you for all your laughter 😊
Insurer: Prudent Pet
By: Beth McHugh-Marro