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Get your claim is in ASAP after treatment
Pays promptly
Insurer: Fetch
By: Bette D Hoffman
The worst pet insurancompany that I…
The worst pet insurance company that I have ever worked with. They are rude and ignorant, and they threaten me to cancel my insurance. Three times I got an email and I have all three. I spoke to two people at French and I explained the situation with my credit card being lost and having to get another one. And their response was to worry about it you have a few extra days and I can't sleep right away it takes time so I'm not sure. The human that sent the message or a robot, either way they can take their insurance and stick it where the sun doesn't shine this is not professional customer service. It's rude and you don't threaten someone to cut it off. If I were you I would do your research before you get your pet insurance I didn't. I picked fetch right away without looking at others and now I regret it. Mitchell Oh yeah they also said that then canceling my insurance from my cat. Would mean that anything that happened before the cancellation will not be accepted with the next Insurance company. Does anyone know if there's an agency that governs pet insurance company's in Canada and the states.
Insurer: Fetch Canada
By: Mitchell
Amazing experience and super fast claim…
Amazing experience and super fast claim processing!!!
Insurer: Spot
By: Jimmy K
We had a very sick dog for 8 years
We had a very sick dog for 8 years. PetsBest was a blessing to work with. Customer service was always polite and helpful. They were very goid to pay claims quickly and when they were busy they would always send an email apology for taking a bit longer than usual. When our dog crossed over the Rainbow Bridge they not only paid the claim quickly but also canceled our insurance. I so appreciated that as I was dreading to make that call. Thank you PetsBest for being thete with us every step of the way. She could have never gotten the level of care we were able to give her if it were not for PetsBest.
Insurer: Pets Best
By: linda
Exceeded My Expectations
Embrace has exceeded my expectations on coverage for my pets. Both 2024 and the start of 2025 have been extremely difficult for one of my pets with Laryngeal Paralysis, and several complications from tie-back surgery. Each time I've submitted a claim, I'm amazed and appreciative at the ease and timing of the process as a whole. Thank you, Embrace!
Insurer: Embrace
By: Sheena Perez
Response time
the response time from submitting a claim to the claim being paid. Highly recommend.
Insurer: Fetch
By: Judy
Claim turnaround time
We recently signed up for Spot pet insurance (accident and illness coverage only), and both of our young labs happened to have an injury and an illness around the same time. I sent in the claims - there were a few with medication, examination, and a surgery - and within 1-2 days they were working on the claims. We had the money in our account within one week. Their promptness and communication was timely and efficient. We recommended Spot insurance to family and friends.
Insurer: Spot
By: Joanna Mathews
Asked me to return their reimbursements
ASPCA has been great... until last week, they reached out to me saying they had an error in their system, and they accidentally approved several claims that I had over 6+ months ago that they now believe were potentially caused by a preexisting condition. Which is not the case. And they now have the audacity to ask me to repay them over $600 in the next 30 days from reimbursements they made to me literally over 6 months ago. Absolutely absurd and unacceptable. I am good about not submitting claims that are truly for preexisting conditions, so this is just truly disappointing.
Insurer: ASPCA
By: Katherine
I’m switching to Embrace.
I’m switching to Embrace.
Insurer: Spot
By: Danielle Meiss
Pet Partners is a Waste of Money
Pet Partners is happy to take your money, but not to actually pay legitimate claims nor communicate changes in policy. An absolute waste of money. They neglected to tell me my dogs had “aged out” but kept taking my premiums for extra policies. When my Golden had an accident and tore his CCL (acl) they informed me that vets consider this injury an “orthopedic illness” and therefore not covered as an accident. This is absolute rubbish. There is language in the declarations page about a waiting period for CCL/ACL coverage but NO ACTUAL COVERAGE.
Insurer: PetPartners
By: Laurie