208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service, necessary coverage, and timely responses
Healthy Paws made a difficult situation a lot less stressful. Our pup Nox ate a Black Walnut, got sick, and needed an emergency surgery. I called to confirm coverage and they were informative and sympathetic to our situation. After the ordeal was over and we had the bill we were able to easily upload our claim using the app. We were updated throughout the process by Healthy Paws with updates as to the status of our claim. Within two weeks they paid our claim and covered everything they said they would with no hiccups or hold ups. It saved us thousands of dollars.
Insurer: Healthy Paws
By: Teresa
Covered all claims quickly with no issues
I signed my dog up when he was 10.5 years old because he has a tendency to be accident prone. I signed him up in May and a few months later he developed some ongoing health problems. My claims have all been covered quickly and with no argument. I did a lot of research prior to picking Figo and I know several of the issues that have occurred would not have been covered by other insurance companies. I also LOVE that they pay exam fees! One weekend emergency exam fee was $250! I would (and have) recommended Figo to friends and colleagues
Insurer: Figo
By: Melissa
There's not much that could make a tooth extraction less painful- Healthy Paws was able to make it happen!
Healthy Paws has been by my dog's side since I got her 3 years ago, through ear infections, injuries at the dog park, etc., but really came through for us when my dog broke her tooth and ended up needing an extraction. Through the fear of putting my dog under anesthesia, I also was scared about how I would afford the procedure and Healthy Paws came through for me with my coverage. I have never been more thankful for pet insurance than I have through this process. I also learned how much they care- I got a personal follow-up message asking how my dog was doing during her recovery. I recently considered switching pet insurance companies, but after this will be a Healthy Paws customer for the life of my dog and for any future pets I may have. Additionally, they keep making things easier when submitting claims- I have seen their process get more streamlined. They've always responded to claims quickly, but they also always beat their 10-day processing time.
Insurer: Healthy Paws
By: Meredith
Peace of mind and amazing customer service from a dependable company
We've had Healthy Paws Pet Insurance for the past 8 years, ever since we adopted our dog when he was 2 years old. Through a range of minor injuries and illnesses over the years, and more recently, a need for expensive diagnostics with a specialist, Healthy Paws has been there, unwavering. Our policy has never been changed, aside from the relatively small price increases over the years, which we are given plenty of advance notice about and we have found to be reasonable. All our claims have been processed quickly, and require only an upload of an itemized invoice once they have your pet's medical records. We especially appreciate that Healthy Paws has no payout limits per incident, per year, or per lifetime. We sleep peacefully knowing that whatever medical care our baby needs, we will be able to provide for him with the help of Healthy Paws. I often think it would be nice if our human insurance were so easy!
Insurer: Healthy Paws
By: Melissa
Extremely Happy I Chose Healthy Paws Pet Insurance!
I compared many pet insurance companies and I am extremely satisfied with my choice of Healthy Paws Pet Insurance. No deductible per incident only once annually, no caps on payouts at all, and they even cover congenital issues if symptoms first occur after the start of the insurance. This is very important if you have a pure breed. When our dog was a little over 2 she started to show signs of an issue. We have a $100 deductible and 90% coverage and Healthy Paws has been fantastic! With the app I just take a picture of the vet bill to submit a claim- it couldn't be more simple. We were able to have an MRI to diagnose her which would not have been affordable. Any pain medication she will need to stay on long term is covered. If she gets worse and needs surgery we know it will be covered. We only had one claim denied because it looked like a well visit. It only took a call to talk with them for them to correct it without argument. They paid all our claims quickly and we have only experienced very good customer service. I had fears about sending all the medical records at time of first claim because I heard horror stories about pet insurance companies using pre-existing condition to deny legit claims. But that didn't happen--they have been paying all our claims without any issue at all. It was so easy and they really seem to care about your pet and want to cover them so they can get well. Like all insurance I am hoping the rates stay reasonable and affordable, but I can say right now that I could not be more pleased with my choice of Healthy Paws for my pet insurance!
Insurer: Healthy Paws
By: Lori
Healthy Paws saved my puppy's life
this is an amazing company that is willing to go far and beyond what you would have expected from them. Thank you for everything!
Insurer: Healthy Paws
By: Michael Rodriguez
Healthy Paws saved my puppy's life
this is an amazing company that is willing to go far and beyond what you would have expected from them. Thank you for everything!
Insurer: Healthy Paws
By: Michael
Fantastic Experience - Great Customer Service, highly recommend Healthy Paws
Recently our 3-year-old Yorkie mix ruptured a disc, and had to undergo emergency surgery. Not only was this emotionally stressful the vet bills added up quickly and it would have been very difficult had we not had pet Insurance with Healthy Paws. We just wanted to get him though the surgery regardless of what was covered, or not covered, and then we’d submit the claim to Healthy Paws and see where the chips fell. I was shocked at how fast and seamless the process went from claim submission to us receiving a direct deposit of payment. Total process took less than 1 week, and this was a very large vet bill, close to $8000. Furthermore, they actually followed up after the procedure to see how he was doing. It’s going to be a long, stressful recovery but knowing we have Healthy Paws in our corner takes a part of the stress out of the equation. Hands down the best customer service I have ever received. This was a freak accident that could have happened to any pet owner, and if you don’t believe me stop by your nearest emergency pet hospital and take a look at the crowd in the lobby. I am telling everyone I see walking dogs, or that I know have dogs/cats about our experience and strongly suggest they invest in pet Insurance, and trust Healthy Paws. It is a small investment for the peace of mind. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Steve
Unbelievably great customer service!
I can't say enough great things about Embrace's customer service. My dog unfortunately ended up at the Pet ER (prior to having insurance) and by the time I submitted my first claim the server at the Pet ER had been down and they were unable to access my dog's records AND they had no details on when it would be up and running. I was so frustrated and nervous that if those records were gone for good, I'd be screwed out of pet insurance for my dog. But, I spoke with the customer service and they offered to contact Pet ER as well as my primary vet to check for any records and I'm not sure how they got them, but later that day, my claim was covered! So incredibly thankful for their patience and time to take care of my issue.
Insurer: Embrace
By: Colleen
The best pet insurance!
I’m amazed at how easy and quick healthy paws were when my dog tore her acl. I couldn’t have had a better experience with them and not to mention the peace of mind knowing that within a week I was fully reimbursed!! Unheard of! Thank you healthy paws for caring about my Fur baby! They even followed up with an email to check on her recovery:)
Insurer: Healthy Paws
By: Lydia