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My dog was very sick and vomitting constantly. I took her to the vet and he did x-rays on her and noticed she ingested a metal staple. This occured on December 26, 2011. The vet didn't want to immediately do surgery on the dog (which would cost over $2,000) so he instructed me to give her plenty of bread and milk to hopefully surround the staple and make it pass through her safely. We need to go back for a follow up visit on January 3, 2012 to make sure the foreign body passed through. He did an x-ray and thankfully the staple passed through. No surgery needed. NOW here we go.... ASPCA covered 80% of "allowable" costs for the visit in December. But ZERO for the visit in January because it was a pre-existing condition. What was I supposed to do - put the dog in surgery right away so it won't be a pre-existing condition in 6 days?? It was a follow up vist and cost me $700 and I got zero reimbursed. Needless to say I cancelled my policy and went to Pet Plan Insurance. Sneaky sneaky sneaky.

I just had a big claim paid with no problems, very pleased

I rescused my Shelby when she was 10 weeks old. I decided to get pet insurance and sure glsd I did. We were at a dog park to socialize her and while she was playing with another 6 month old puppy, a large dog ran across the park and attacked her while another jumped in. Sometime later we were at another dog park and a pit bull came up and just attacked her. Then a month later she was attacked by a pack of six dogs. Needless to say she received her worse injuries. But without the insurance I would have had a very large bill that I would have had trouble paying for, with the overnight stay, surgery, drain tube and meds. It was the best thing I ever did getting insurance.

I recently took Jack for his yearly checkup and vaccinations. I faxed my claim to Embrace and had a check for the entire amount in 10 days. Thanks for the peace of mind I get from having Embrace to take care of Jack's medical needs.

I would like to say that I can't believe that I was reimbursed for pet preventives!!! I received my first claim check and was excited to see that I received a check for Heartworm Medicine and Frontline. After my last experience with my previous dog who passed away of Lymphoma; I promissed myself that my next dog would have pet insurance. I am very satisfied and happy that I chose Embrace for my dog's insurance and look forward to a long healthy relationship with Embrace. Thank you again for your excellent customer service and business. Sincerely Satisfied Customer. Joellen & Robert Huff and Cuervo

I've insured with Embrace for 5 years, always helpful and responsive.

My boxer is only 13 months old and I have already submitted 3 claims. The insurance has helped me take proper care of him. Has really helped making his care affordable.

Claims service was fast, efficient, and exactly as promised. I was very impressed with the hassle-free claims form and claim processing. I would highly recommend Pets Best, without reservation.

I have had Pet's Best since we adopted our ex-racing greyhound. Having been through several health issues and surgery, it has been a relief to have this plan. This week they had my claims processed the same day! AND I had the reimbursement in my bank in 2 days! Wish I could get this type of service from my health plan.

I just filed a wellness claim for my limited edition (some people say mutt) Molly and got a quick response. This plan is fantastic. I actually got back more than I paid for the wellness plan and I still have Molly covered for accidents and illness for a whole year. Frankly I don't understand why all pet owners don't take advantage of this great program.