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Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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45% annual premium increases
We’ve had Healthy Paws for 10 months to cover our Golden Retriever puppy. Unfortunately, we’ve had to file a number of claims this year due to multiple UTIs and cases of giardia. We were shocked when we received notice that our premium was increasing 45% after our first year ($55/month to $80/month). Our neighbors have a two-year-old Golden Retriever (same breed, same zip code) and he was much healthier this year. Their Healthy Paws premium increase was only 14% ($48/month to $55/month). The Healthy Paws states that premium increases are based solely on breed, zip code and age, and not on claim submissions. Based on our experience this is clearly false marketing. I have been trading emails with them this week trying to understand how they justify a 45% increase, and I have only gotten generic responses to the effect of “increasing costs of new technology,” “advances in veterinary care”, and “changes in policies”. Conveniently, last week, they removed the line “Rest assured, we will never penalize you with higher rates for making claims” from the website. If you choose Healthy Paws and you need to file claims be prepared to be penalized with excessive annual increases. We had budgeted to spend about $650/year for pet insurance, and after a year to keep our same policy/coverage they expect us to pay almost $1,000/year.
Insurer: Healthy Paws
By: Thomas
The Best!
We have been with Nationwide for 2 years and they have been the best. Filing a claim is easy, payment is prompt.
Insurer: Nationwide
By: Cynthia
Great service
Easy from start to finish. No run arounds and just a great pet insurance company. Who ever though anyone would say insurance companies are awesome? I didn’t. But ASPCA insurance sure is.
Insurer: ASPCA
By: keith
I am glad I purchased pet insurance from Nationwide
I have had pet insurance many years ago. I discontinued it because they never paid enough of the vet charges to equal the payment. This is my fourth dog of this breed and have never had an issue with hips or back. The vet assistant at the office was talking about pet insurance and how it has changed thru the years and she encouraged me to try it again. I purchased the insurance when my dog was a puppy. Sometime later maybe when he was about 2 yrs old, he started limping and after many doctors and specialists, we found out he had injured his hips and back and has arthritis. He is doing better now, but he needs ongoing care. Nationwide has paid many of my bills, which I was surprised about because of my past experience with pet insurance. I live the company so much, that I purchase a policy for my nephew's new puppy.
Insurer: Nationwide
By: Diane
Trupanion will find any reason to not pay a claim and then not contact you
Last November our dog was having what appeared to to be stomach issues. Nov 20 went to Dr. Then we put in claim with issue “stomach”. Nov. 23 Dr tells us our dog has renal failure. Lots of money spent. We found out that we did not meet deductible because the stomach issue is a different issue than the renal failure. So I called to explain that the test results showed it wasn’t stomach but was renal. Trupanion was going to do an internal investigation to see if we could avoid an APPEALS process!!! They never called me back and almost a year goes by. We keep doing what our dr told us to treat our dog on Nov 23. New RX food, special phosphate binder, special pills... Values come back good every CBC every 2-4 months So no problems... But stress on dog gets worse and we are back to DR for a UTI issue where the results show not just renal failure but it turned into pancreatitis. All related. All kidneys.... They start looking into the declined claims and tell us they will try and resolve internally again. No calls back again after 41 days. Called today. They will send me an appeals form to have vet fill out. Man, I pay over $100 per month for insurance For 2 dogs and the resources and time this company is using to deny giving me back $207 is unbelievable. I’ve spent about $10,000 in 12 years on our 1 dog’s insurance and I received back $400 and change and spent my $1000 deductible, and considerably more they are trying to deny. The time And energy I’ve wasted is priceless.
Insurer: Trupanion
By: Felisa
Great service
Great service you are good at handling my claims
Insurer: Nationwide
By: James
Thank you so much!!
Trupanion's response was quick and easy. It made dealing with the stress of Frances's illness so much better.
Insurer: Trupanion
By: Madelyn
I really haven’t had any major issues submitting my claims
Currently pleased with my pet insurance
Insurer: Nationwide
By: Shirley
Been using Pets Best for a year now with no complaints
After having Pets Best for a year I'm still happy with the insurance. Their app makes things like checking policy docs and claim status, submitting claims, and changing account and pet info very easy. Most of my claims have been processed within a week or two with direct deposit. They have always been very responsive to my emails with questions about claims. Overall I'm impressed with Pets Best and feel it's been worth it for my mini aussie.
Insurer: Pets Best
By: Mike