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Pet parents across the U.S. and Canada have left over 218,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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We have had embrace for about 12 months…
We have had embrace for about 12 months now on our 1 years old boxer. The policy doesn't cover meds while being treated at the vet or at home. My fault should have read the policy coverage better. My understanding was meds at home not covered. But was wrong. after 1 year the policy more than tripled for a 14 month old boxer. We relocated from CA to AZ which reduced the cost of care by 50%. I would not recommend embrace for anyone. I had Trupanion for another boxer and had it for 13 years. Never did we have a rate increase like this and it was a better policy.
Insurer: Embrace
By: kyle holman
Amanda took the time to explain the…
Amanda took the time to explain the policy answered all the questions that I had that I appreciated
Insurer: Fetch
By: Michael Morrow
Just starting coverage...we'll see how…
Just starting coverage...we'll see how this works out
Insurer: MetLife
By: Ken B
Quick processing
Quick processing
Insurer: Healthy Paws
By: Kathleen ODriscoll
Informative, Knowledable and Pleasant
I really enjoyed speaking with my representative, Nadine Van Ness. She was informative, professional, upbeat, and pleasant to speak with. I already had Fetch Pet insurance for one of my dogs and was interested in getting information about adding another pet for my new quote. I now have insurance for both of my pets. Nadine did a great job! Give her a raise!
Insurer: Fetch
By: Susan Greene
7 Year Customer
Carter was thorough & amazing! The best experience I’ve had , although I usually have great experiences with nationwide and have been a customer for about 7 years now!
Insurer: Nationwide
By: Cyn
Supportive and Communicative
I liked the fact that VCA South Shore Animal Hospital in South Weymouth,MA and Trupanion have a working relationship. VCA South Shore took care of everything, I didn’t need to worry about filing a claim for my dog’s operation. Then Trupanion followed up with both emails and phone calls to make sure I didn’t have any questions and to let me know they were there for me. I really appreciated that. Trupanion really put my mind at ease during a very stressful time. I know there are a lot of insurance providers out there but I would highly recommend Trupanion to everyone.
Insurer: Trupanion
By: Kathryn M
Ken Iles was great
Ken Iles was great! Called me when he said he would and answered all my questions. Was complete and easy to work with!
Insurer: Nationwide
By: Brian Hockel
I honestly regret choosing Embrace Pet…
I honestly regret choosing Embrace Pet Insurance. My experience with them was beyond frustrating and felt incredibly misleading. I submitted a claim and waited over 5 MONTHS for them to process it — only for them to deny it in the end. During those entire 5 months, it felt like they were just dragging things out while continuing to collect my monthly payments. The worst part was that they kept claiming they were “waiting on specific documents” from my veterinarian, even though my vet had already sent ALL consultation notes and records multiple times. Instead of actually calling the veterinary office to resolve the issue quickly, they would only send emails back and forth, causing even more delays. I personally tried to send the documents myself to speed things up, but customer service repeatedly told me there was “nothing they could do” and that I just had to wait. No urgency. No support. No accountability. Then after waiting over 5 months, they finally denied the claim by saying the condition was “pre-existing” or “pre-diagnosed.” After that, they denied THREE MORE of my claims as well. At that point, I felt completely scammed and misled. What’s the point of paying for insurance every month if they delay everything for months just to deny claims in the end? I canceled my policy immediately. I would never recommend Embrace to anyone who actually expects help when their pet needs care.
Insurer: Embrace
By: Aquela Guria
All the hype to have this coverage
All the hype to have this coverage. I paid more in my premiums that what I am going to be reimbursed. Still not sure this is worth it for the monthly cost +deductible +coins to get back what i got back. When i still have this policy until August I will still have paid more that the emergent service-+ sedation and tests than what I am being reimbursed for. The medicated food is not covered. Seems like if you find a reputable veterinarian that might be a better idea .
Insurer: Spot
By: RSC