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Nadine Van Ness made the experience of…Purchasing the right policy for my pet. She was through, and processing my request with ease. A please to work with her,
Nadine Van Ness made the experience of purchasing Pet Insurance a breeze. She was knowledgable, respectful and processed my request with ease.
Insurer: Fetch
By: Kateryna Spalma
Quick response to filing a claim
Each inquiry or claim is dealt with very professionally and readily! Thank you!
Insurer: Trupanion
By: Keith
I have had pets best insurance for…
I have had pets best insurance for years and have been happy with it. Not sure what is going on there now. There system has been down for months. Getting a claim submitted is like getting an act of congress passed with no communication. Calling is no better - long hold periods - several disconnects & no real answers when you get through & lots of apologies read from a script. Very frustrating & Disappointing. Everything was so easy though tge app prior to this and when you called with questions there was answers or people willing to get the answers. I am hoping this is a transitional period & it goes back to the customer care it used to provide
Insurer: Pets Best
By: Susan Bunker
Very prompt and easy to understand.
Very prompt and easy to understand.
Insurer: Pumpkin
By: Deborah Patrick
Just another scam
The AKC insurance was just like every other one we've tried. Every excuse possible not to pay anything. The list of exclusions that they come up with is really ridiculous, and the whole industry exists to collect money and pay out nothing. Farther ahead to just put the premium money in a savings account for future needs.
Insurer: AKC
By: Linda
If your pet gets sick, get ready to pay through the nose on your premium
Pet's Best likes to use the same line that premiums increase due to your pets age and rising vet costs (that part is ridiculous). But now for the second time, I've had a dog that required more than the normal amount of medical attention. Even with the 80% reimbursement, you still go out of pocket a bit. The problem stems from when the policies are up for renewal. This is the second year in a row where they have nearly doubled my premium and use the "your pet is getting older" response. Truth of the matter is this - the more claims you file, the more your premium is going to spike and they know you can't switch because most insurance carriers won't cover pre-existing conditions. If I was more fiscally solvent it wouldn't be an issue but I just keep getting screwed over every time one of my dogs gets cancer or has a failing organ.
Insurer: Pets Best
By: Eddie
AMANDA 'EXEMPLARY' CUSTOMER SERVICE FOR LADY REDD
AMANDA DEMONSTRATED 'EXEMPLARY' CUSTOMER SERVICE, SHE WAS 'VERY KNOWLEDGEABLE' ABOUT THE VARIOUS BENEFITS FOR MY PARTICULAR PLAN FOR LADY REDD. SHE TOOK THE TIME TO EXPLAIN 'IN DETAIL' ABOUT THE COVERAGES AND AMOUNTS. SHE MADE SPECIFIC RECOMMENDATIONS FOR EACH ITEM COVERED IN LADY REDD'S POLICY, PER MY QUESTIONS AND NEEDS. SHE WAS ALSO VERY 'WARM AND PERSONABLE' IN REGARDS TO MY PET'S PARTICULAR BREED. THE QUOTE IS ALSO AMAZING FOR THE SERVICES NEEDED. AMANDA WAS ALSO EXPEDITIOUS IN GETTING MY POLICY DOCUMENTS SENT OVER TO ME. MY EXPERIENCE WITH AMANDA WAS A 'PLEASURE AND DELIGHT.' I REALLY APPRECIATED CONNECTING WITH AND TALKING WITH HER. SHE WAS 'AMAZING!'
Insurer: Fetch
By: Robin Webb
Cannot recommend Healthy Paws enough
Cannot recommend Healthy Paws enough. My incredible Maine Coon feline had an ongoing medical crisis that lasted for almost 18 months that was extremely hard to diagnose. Eventually, through persistence and the support of Healthy Paws - we were able to figure it out and treat him accordingly. He has now totally recovered and is living his best life with years and years left. This would not have been possible without the unrelenting support from Healthy Paws through endless procedures and diagnostic tests to get it right. Healthy Paws has my eternal gratitude and absolute confidence.
Insurer: Healthy Paws
By: D P
Amanda Mello was a pleasure to work…
Amanda Mello was a pleasure to work with! Thank you, Amanda for the help in getting set up.
Insurer: Fetch Canada
By: N. D.