209,226+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,226 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Delivers as promised
Delivers as promised. It has allowed us to maintain the good care of our pet and be able to afford it.
Insurer: MetLife
By: Rum Lover
Unacceptable Service: 4 Years of Premiums for Contradictory Denials and Incompetent Support
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Yicheng
Very responsive
Very responsive. Claims include thorough response and are quick and easy!
Insurer: MetLife
By: customer
I had an excellent experience with spot…
I had an excellent experience with spot pet insurance. Filing a claim was incredibly simple and straightforward, and the entire process felt smooth from start to finish. I submitted the required documents online, and everything was clearly explained, which made it stress-free. What really stood out was how quickly my claim was approved—there were no unnecessary delays or back-and-forth requests for additional information. It was reassuring to see such efficiency, especially during a time when I was already concerned about my pet’s health. The reimbursement was processed promptly, and the communication throughout the process was clear and professional. Overall, this experience gave me a lot of confidence in my decision to have pet insurance. I highly recommend them to any pet owner looking for reliable, hassle-free coverage.
Insurer: Spot
By: MAC
Aileen made it super easy to figure out…
Aileen made it super easy to figure out the best option to choose for our future baby! Happy we now have insurance on our pup!
Insurer: Fetch
By: Guisela Padilla
It is not easy to fill out the forms…
It is not easy to fill out the forms and send in information. Then to have them returned because the Vetenarian bill does not have a particular element you are looking for. Then I have to go back to the vet to request the information and then scan it to send to your company.
Insurer: Spot
By: Janey
It was very easy to sign up
It was very easy to sign up
Insurer: MetLife
By: JEANNE HUBRED
Excellent Pet Insurance
Easy to use app with everything I need. I can submit a claim through the app with immediate confirmation of receipt. It takes less than 2 weeks for MetLife to review it, make their decision and direct deposit any reimbursements. Customer service is helpful when needed and will even let me know if they are having a hard time getting documentation from the Vet’s office. I’ve been a customer for over 2 years.
Insurer: MetLife
By: customer