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I was always happy with Best Pets Insurance company. They are quick in sending reimbursement, they are excellent in communicating back regarding any issues, problems. They are knowledgable about issues and very efficient with benefit information provided to the customers.however, I do have a big concern: After being insured with them for 9 years, all of a sudden my insurance rate DOUBLED from what I used to pay. My dog got a diabetis and needs insulin. I would love her to be healthy, but she is getting old (what can I do???). I was anticipated that my insurance company will back me up for all the years I paid money to them. Oh, well.... I got a letter from Best Pets Company stating that effective next month my rate is double. When I called the company to clarify this letter, I was told: "your dog is very costly to us, therefore, your insurance is doubled. Not only it was doubled, I was told that I can't make any changes to my insurance policy either. It either what i have now - or nothing at all. This is very very upsetting to me, as I thought, that my insurance company is not going to stand behind me and when my dog conditions are detoriated I feel that there is no understanding and support from this company

My ten year old poodle got into some kind of accident and fractured his neck. The vet bills were over $5K - a pretty massive hit for us, although it was totally worth it and thankfully he is recovering. My policy pays up to a certain point and it is my fall-back for catastrophes such as this, to defray some of the costs involved. This truly alleviates some of the financial pain, but the fast service and consistent, ongoing communication kept me in the loop every step of the way. I'm so pleased with this company that, even though we are prohibited to have referral programs in NJ, I recommend it to everyone I know because it is truly the best pet insurance (I've had a few companies already). I'm so pleased and relieved, a completely satisfied customer between the policy and the customer service. Thank you so much for a job very well done.

I purchased Trupanion Pet Insurance when Cody was 3 months old, of course never wanting to have to use it.Recently, Cody was tested for Cushings. Luckily, he is ok but follow-up tests continue. With Trupanion, I paid a one time deductible for this issue and all related tests/procedures are covered. I would highly recommend Trupanion for pet insurance

I purchased Trupanion Pet Insurance when Cody was 3 months old, of course never wanting to have to use it.Recently, Cody was tested for Cushings. Luckily, he is ok but follow-up tests continue. With Trupanion, I paid a one time deductible for this issue and all related tests/procedures are covered. I would highly recommend Trupanion for pet insurance

My 1 year old pup was in need of special diagnostic testing which required surgery. The claim was process quickly and a check arrived in just a few days.

Been a pretty decent experience so far.. Harder to start as what was being said to me, was not being "written" down in my policy file - seems to have changed now and it's a lot better

Been a pretty decent experience so far.. Harder to start as what was being said to me, was not being "written" down in my policy file - seems to have changed now and it's a lot better

They are reasonably priced and pay claims quickly. I would recommend this insurance plan to everyone it is only 31 dollars a month cheaper than my health insurance.

Our Yorkie is 4 years old - in that time, we have had four claims with Trupanian, two for luxating patella surgery (pins in the knees as the kneecaps pop off); one for being attacked by a Lab; and one for a torn ACL and meniscus in the knee - over $8000 worth. Trupanian has been great - paid very quickly, always within 2 weeks. It was a relief to have the coverage. And today, I got an email that our premiums were decreasing by $4 per month (we only paid $37 per month which I thought was very reasonable). They are GREAT!

Our Yorkie is 4 years old - in that time, we have had four claims with Trupanian, two for luxating patella surgery (pins in the knees as the kneecaps pop off); one for being attacked by a Lab; and one for a torn ACL and meniscus in the knee - over $8000 worth. Trupanian has been great - paid very quickly, always within 2 weeks. It was a relief to have the coverage. And today, I got an email that our premiums were decreasing by $4 per month (we only paid $37 per month which I thought was very reasonable). They are GREAT!