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No Worries, easy submission, received prompt friendly and compassionate telephone service, email responses and followup. I would never be without Pet Insurance! and Trupanion was everything one needs when your Pet is sick.

Last Summer my eldest cat Shubert developed hyperthyroidism, he required radioactive iodine, his care was several thousand dollars. I am so grateful I had the savings to cover it, however it was a wake up call for me. I have a total of 4 cats, all between 14-15 yrs. They have been healthy all their lives but they are aging and with aging come unexpected health issues. I decided to consider health ins. to assist me in the event of issue so that I could continue to give my cats the best possible care. The ASPCA has been helpful since day one. The customer support person set me up with a plan that was affordable and specific to each of my cats needs. Since signing up last Sept. I have had a couple of minor incidents, the claims process is simple, convienient, and fast. The claims process people are always kind, compassionate, and helpful. I feel they truly do care about me and my pets. They call and follow up to see how my cats are doing. It is a relief to me to have the ASPCA there if I need them. Thank you so much!

I have three cats they are all on embrace. So far it has been one thing after another with the preexisting claims. My cat went in for vomiting. They say it preexisting because it doctors notes she was vomiting before. i think that is BS because its like when you catch a virus or bacteria infection one year then catch it again its not preexisting it happens its symptom of something else. I understand if she had kidney failure or a heart condition. Another thing my cat is 13 and is not covered for illness she could live another ten years why not cover her.

Excellent service ! We submitted a claim for more than $2500. Embrace contacted our vet for additional information; never asked us to mail additional info. We concentrated on the recovery of our dog while Embrace took care of all the paper work. And Embrace mailed a check within two weeks! Very pleased.

Very responsive. Seem to really care about your pet. The people I have communicated with are very pleasant and knowledgeable

Very responsive. Seem to really care about your pet. The people I have communicated with are very pleasant and knowledgeable

We researched several different pet insurances and are so glad that we selected Healthy Paws. We have only had our little Percy with us for less then 6 months and at age 11mths he stopped walking on a back paw with no warning or injury. We had to rush him into the Vet and then to a specialist - learning that he had avascular necrosis and would need immediate surgery. Healthy Paws worked with us every step of the way to ensure all the claims we processed were completed quickly. They even checked in to see how he was doing!

When you have an easy going dog who gives as much love as she gets, and something goes wrong, you want to know that you're giving her the best care. Then when the crisis subsides, knowing your insurance is there to help you through is priceless. Having online submission & direct deposit takes the stress out of the "business" of our dog's healthcare.

I have just had my golden retriever puppy neutered, and I was "saving" my wellness dollars to use toward this claim. i submitted the claim, by fax, and in less than one week, heard back from customer service that my claim was covered for my annual dollar amount. My pup also got an infection, post op, unfortunately, and I was able to submit the medications under the wellness portion of the policy. I am very, very impressed with the customer service received by Embrace. They are always super courteous, answer my questions, and respond very promptly. I have already recommended them to several of my friends. In the past years, I have had other insurance, but did not receive the same efficient service as I am receiving with Embrace. Thank you!

I have been an Embrace customer for a few years and thankfully have not had any real medical events to deal with but all my claims have been processed with courtesy and in a timely fashion. We feel part of the Embrace family and the communications with the plan feel personal and exhibit interest in my dogs well being , which I consider a plus.I particularly love the wellness benefits- getting paid to keep your pet healthy,now that is a novelty!