Find and read reviews with confidence

I have been a client for 7 years and have been extremely happy with Embrace. They are great with coverage and don't have tons of exclusions for genetic reasons like other providers. Communication is strong and they are quick to review claims and submit payments. I wish they still offered dental coverage but otherwise they are the best provider out there!

We submitted Wellness Claims for our 16 week old puppy and received full payment within 10 days. So Far So Good - Makes me glad I chose Embrace after looking at all the different pet insurance policies available.

Healthy paws was recommended by my vet and I am so thankful I took they're advice. My dog got sick with severe gastritis and had to be hospitalized for 4 days at a cost you can only imagine. I had to file 5 claims due to the different hospitals she was in as well as all the specialists she had to see. I filed my claim on a Sunday and had all 5 checks by the next Saturday. Thank you healthy Paws for making this horrible experience a little better!

Purchased Embrace have had nothing but problems. Denied a claim a 1 1/2 yrs after purchasing insurance stating that it is a pre existing condition for a brused spine and ruptured disc.

I recommend Healthy Paws. Their service is prompt and very professional and their policy is straight forward.

We took our Great Dane in for her yearly check-up. She had shots and exam, which was covered under the wellness plan. The vet filled out the form and we sent it right off. We received an email saying the claim was being processed and within few days from that we had received a check. You can't ask for it to be much easier than that.

Late last summer, our 8 year old Maltese was beginning to slow down. With her vet, we decided to go conservative on the treatment, we did therapy (underwater treadmill, laser heat treatment, acupuncture). She responded well to the therapies. However, over the winter, she seemed to have more difficulties. Healthy Paws covers the cost of laser and acupuncture treatments. Since she was getting them on a regular basis, her pain was under control.Finally, last week, she underwent Tibial Plateau Leveling Osteotomy. Healthy Paws paid 80%. My portion was a manageable amount. Yes, there is a recurring deductible (annually) but the fact that alternative therapies are covered; the speed at which claims are processed, and the great customer service makes it a 10!

I never knew that pet insurance existed until I got my dog. I am so glad that I got it because he's had a few issues. Embrace has been nothing but helpful, kind, speedy with reimbursements and just a pleasure overall to deal with. I've told everyone I know with a pet that if they don't have insurance, they need to contact Embrace!

I have enjoyed working with Healthy Paws Insurance. They let me know when a claim is being processed and when it is complete / check on the way. I found their policies clear regarding pre-existing / regular care vs. items covered. The service has been prompt. Further, they take a personal interest in the client - my pet and myself. I switched to them from another insurer and am glad I did.

When I first purchased insurance all paperwork was emailed to me. I couldn't open documents and when I called to ask if they can send to another email, it was done within 5 minutes. No wait time when I call, I speak to a representative right away. I had my dog neutered on March 7, 2014. I faxed claim form to Embrace on March 10th. Received a check for $$400 for my wellness claim within 2.5 weeks. I had 60 days free pet insurance from the AKC. We actually had to use it as my dog ate my husbands eyeglasses and had to rush him to hospital. I sent my claim in the beginning of February. Still have not received a check. Go Glad I did not go with them. Would recommend Embrace. Thank you!!