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Customer services representatives are always friendly, patient, and provide answers that are easy to understand. The online system for claims is very user friendly and the payment turnaround time is amazingly fast. I would highly recommend this plan.

I have been a customer of Pets Best for the past 3 years and had never submitted a claim before. When my dog wasn't himself the other day I took him to the vet to make sure he was okay. They ran some tests which came back good, but it was apparent that he had eaten something that made him very ill. When it came time to submit my claim, I called Pets Best with some questions and their customer service was terrific! They answered all my questions and made me feel better about the entire experience. I would recommend Pets Best to all pet owners!

I cannot tell you how happy I am with Healthy Paws!! One of the reasons I went with this insurance was the feedback on the great customer service, ease of submitting claims and speed of receiving the reimbursement checks. I am happy to report that they are all true!! The support and turn around time is far better than human insurance :) Keep up the good work! I have referred many people to Healthy Paws.

Claim was handled perfectly, very happy with Trupanion and even recommended that my employer partner with you guys instead of VPI

Claim was handled perfectly, very happy with Trupanion and even recommended that my employer partner with you guys instead of VPI

When our 6 month old puppy showed signs of a liver disease during a routine blood test and needed a biopsy, Trupanion was quick to answer our questions and process our claim. We are so thoroughly impressed with the service we have received during this time and the care and concern they have shown for us and our puppy.

When our 6 month old puppy showed signs of a liver disease during a routine blood test and needed a biopsy, Trupanion was quick to answer our questions and process our claim. We are so thoroughly impressed with the service we have received during this time and the care and concern they have shown for us and our puppy.

My Frenchie was distressed, panting, up and down all night long. I couldn't figure out why, then I realized that he was licking a piece of dental floss that night and what else did he get into? Oh no, without hesitation I rushed him to the vet ER and they suggested tests to see what went wrong. Well, needless to say he is fine now and I am so glad that I did not have to hesitate to get my best friend to the ER since I know that Pets Best is there to help us. The claim was processed quickly and the staff was amazing. Thanks Again!!

Moxie had complications from a routine procedure that required additional emergency surgery as well as blood transfusions. Throughout the entire process Healthy Paws has been amazing! Both with phone and email communication. I have found them to be an extremely caring and professional company to deal with! I also ran into an unexpected issue after my claims check was issued and they were more than happy to help straighten things out. I have no doubt that they care about my pets as well as me as a valued client. I even received follow up emails to check in on Moxie and see how she was feeling. It is so nice to not have to worry about the cost or your insurance coverage when all you need to be worrying about is your furry family member!

My sister told me about Healthy Paws and how great it was.Im glad I have it now.Healthy Paws Pet Insurance.They are very caring and very nice and courteous to deal with!I wish there were more companies like them