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My collie/lab mix of 1.5 years of age had recently been diagnosed with a Medial Patellar Luxation of the back right knee. Puppy had the procedure done and has since been on the successful road to recovery! She's scheduled to have her stitches in the coming week and more importantly (to her), she will no longer have to wear the dreaded "cone of shame." About a week after the procedure, I had gathered all the paperwork necessary and emailed it over to Healthy Paws for processing and amazingly they had emailed me back within two hours indicating that the explanations of benefits was available and that the reimbursement was on its way. The follow-up on the puppy's health status was appreciated as well. Thank you, Healthy Paws, for helping to keep my puppy in good health!

Bought insurance for my dog mainly to cover any big issues that hopefully never come up. Submitted first claims and it was dealt with easily, quickly, and with no issues and applied towards my deductible. Couldn't ask for more.

After researching and reading reviews about just about every major pet insurance provider, we went with Embrace. Even though they seemed a bit pricey compared to other providers, they seemed to have the best coverage. We signed our puppy up and three weeks later, we've already visited the vet and been reimbursed via direct deposit. Our puppy has a couple more rounds of vaccinations to go, and I feel good about not choosing a cheap $20/month provider for Bear and very pleased with how quickly we were reimbursed.

Not sure where to start on my long list of compliments. 1 - They turn claims around faster than I can turn them in. 2 - Customer service is super friendly, helpful, and all of them have a great sense of humor 3 - The owner does follow-ups to make sure your claim process was smooth and painless, which it is very easy. She double checks to make sure we got all our reimbursement money back and on time. 4 - The rates compared to other pet insurance carriers are customizable to fit our budget. We picked one of the highest premiums for the first year, considering I just stopped by puppy from eating a rock yesterday. To sum it up, I WISH OUR HUMAN HEALTHCARE PROVIDERS WERE THIS EASY TO WORK WITH! EVERYTHING IS TRANSPARENT AND YOU KNOW WHAT YOU'RE GETTING YOURSELF INTO.

Had pet insurance for 7 years and never received one benefit from it. Switched to Embrace a month ago and already received a refund for my latest wellness visit that cost $315.50 direct deposited into my account no questions asked. This company is the real deal and I can't say enough about the superb customer service they provide. Thanks Embrace!

Over the years, I have used different pet insurances because Pugs always seem to have issues. In the past, I had ASPCA and they were very good and covered our dog till the end. We did try someone else with new pet and was not satisfied at all and came right back. They process claims fast, no hassle and check is in the mail within 1-2 weeks. The deductables are excellent. Very satisfied and not switching. Even have my Persian covered.

I must say first and foremost ,when a claim is submitted, it is acknowledged the same day and resolved within days ! I have used EMBRACE for alittle over two years now and have referred 9 of my customers and friends to this wonderful company.You can login in after your claim is made and know your status....IT'S NEVER GUESS WORK ! With two NEWFOUNDLANDS that we treat like kids, it's assuring to us that EMBRACE has our back!

I recently switched to Embrace after my old pet insurance company (Purina) went out of business. I have had nothing but a great experience with them! I love I can download claim forms with all my information on it and don't have to write it in each time. I also really like that I can check my claim status online and that the reimbursements can either come via check or direct deposited into my bank account. I have nothing but good things to say about this company. My dog was recently at the e-vet for 5 days and cost me a small fortune. That experience was really stressful but the insurance portion couldn't have been easier!

We are much happier with our Embrace Pet Insurance policy than what we had before. The communication and service is far superior to other companies and has a personal, caring touch.

My wife and I are the proud parents of 3 beautiful angels that happen to be Chihuahua's. The oldest is 10 , our boy is 4 and our youngest is 3. We decided about a year ago we were going to insure our angels. "Researching" doesn't even begin to describe what we did while trying to find an insurer. Most companies were automatically excluded from eligibility because they would not insure our oldest- the 10 year old female- in perfect health. After coming up with 3 possible choices that would meet our needs, it was reviews like this one that helped me decide. My wife and I chose Healthy Paws and we have no regrets whatsoever. Our youngest, a tiny sweet angel named Cabiria, recently had a really crazy tug-of-war with another dog and a rope toy. This was highly unlike her, but we let it slide. The next day- she wasn't herself- it seemed like she was in pain. She wasn't eating and her normal jovial energy was non-existent. We took her to our vet where we learned the bad news. Cabiria needed 4 to 6 teeth removed immediately. The tug-of-war declared war on her mouth. We were advised not to wait. Naturally, we immediately went ahead with surgery. Cabiria needed anesthesia as well as extra special care. We only trust one vet in manhattan to touch our dogs so going to an "insurer approved" provider was out of the question. What I really want to report here is that almost immediately the claim was processed and approved .Through the process of approving the claim , my wife and I rec